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ESIS Claims Assistant Vice President at Chubb

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Buffalo, New York





Job Description:

 

 

ESIS recognizes each risk management program is unique, and we are committed to providing consultative and innovative solutions to drive superior results for your program. Our culture and vision enable us to effectively operate as an extension of your risk management program, aligning combined goals to form a collaborative partnership.

We recognize our clients’ desire to do things differently, and we are confident that our integrated approach will deliver better overall results for your program. ESIS’ specialized claim intervention strategy integrates an effective deployment of resources and appropriate actions, which are essential to your program’s success

ESIS, Inc. (ESIS) provides sophisticated risk management services designed to reduce claims frequency and loss costs. ESIS, the Risk Management Services Company of Chubb, provides claims, risk control & loss information systems to Fortune 1000 accounts. ESIS employs more than 1,500 professionals in nine regional centers and 15 major claims offices, as well as local representatives in select jurisdictions. We take our fiduciary responsibilities seriously and are proud to manage over $2.5 billion of customer losses and over 320,000 new claims annually. We specialize in large accounts which have multi-state operations. For information regarding ESIS please visit www.esis.com.

 

ESIS Claim Assistant Vice President 

 

This is a challenging opportunity for a leader to join our Cheektowaga, NY office servicing WC clients.  The Claim Assistant Vice President is a critical leadership role in effectively executing ESIS business strategies and plans for our customers. The position partners with internal and external constituents to help shape the organizations claim strategies and leads a team of over 50 to deliver superior technical claim handling and customer service. 

 

KEY OBJECTIVE:

Responsible for leading a claim operation with national scope.  Leads individuals in the managing of the claims investigation and settlement activities for WC and Liability claims to assure quality and timely claims service in the most cost-effective and fairest manner.  Collaborates with internal and external partners to meet client agreed upon outcomes while maintaining an integrity driven organization with a focus on results. 

 

MAJOR DUTIES & RESPONSIBILITIES: 


  • Leads managers, claim handlers and operations personnel in the support of organizational objectives.

  • Partners with ESIS Client Services to manage various accounts.

  • Manages controls, directs and takes corrective action with specific strategies to ensure claim quality meets company standards and procedures.

  • Delegates/controls specific settlement/draft authority to appropriate subordinate claims personnel.

  • Manages work flow to provide the client with superior service.  Develops and implements specific action plans to correct deficiencies.  Establishes client service standards for claim processing services.

  • Interfaces with home office claims to ensure high quality and equitable claim file handling.

  • Manages the local claim reserve to ensure that reserves are adequate to cover losses.

  • Manages and monitors departmental budget.  Manages and controls expenses by ensuring adequate departmental controls and prudent protection/application of company assets.

  • Ensures that organization design, staff selection, performance management, reward programs and related actions are consistent with company policies, procedures and sound business judgment.

  • Facilitates change by addressing points of resistance and individual issues and concerns.  Acts as a facilitator to help remove barriers and resolve department issues.

  • Participates as an accountable member of the Claims Leadership Team and promotes division/company strategies and values.

  • Handles other management responsibilities as required by individual business line.

 

 

DESIRED QUALIFICATIONS:


  • 7 - 10 Years of casualty claims handling experience.

  • 5 - 7 Years management/supervisory experience.   Strong managerial experience leading a claim unit within sizeable staff in multiple roles.

  • Knowledge of and ability to establish and implement general business, legal and ACE/ESIS best practices.

  • Completion of management and technical training programs, courses and/or BS in Business Administration or related field.  CPCU, ARM, AIC, CLA or other professional designations considered important.

  • Strong technical knowledge of multi-jurisdictional laws. 

  • Strong oral and written communications skills.

  • Knowledgeable of Property & Casualty business including claims procedures, coverage issues, legal and regulatory processes. 

  • Ability to establish and implement general business, legal, and ACE/ESIS procedures and practices.

 





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