J.P. Morgan Chase is seeking a talented individual for the position of Sr. Associate - Content, Documentation & Communication Lead for our Commercial Real Estate group for Digital Banking. The role will have responsibility for the designing, executing and managing the technical and non-technical content, end-to-end digital product focused documentation and all product & roadmap communications. An ideal candidate has a background of managing the above for complex transformation projects in a fast-paced environment. The ability to form strong relationships with stakeholders, coach and facilitate progress are essential in this role. We are a lean team, so your work will range from big thinking to digging into the details. The role will work with, and have accountability to the Executive Director - Strategy, Operations & Communications for Digital Banking within CRE.
Key Responsibilities:
Develop content for select digital banking products for CRE products working closely with cross-functional partners from discovery through delivery.
Create, maintain and facilitate adoption of learning content related to Product releases, internal and external platform onboarding and team learning content.
Collaborate with product teams in creation of iterative content and document prototypes
Specific responsibilities include creating reusable content, document and communication templates, process and strategy plan across product releases and in coordination with product design and development teams.
Serve as a content lead for CRE product technology-related activities and materials across both internal and external audiences ranging from written editorial to video to copy development for external sites
Lead a content and communication portfolio in a collaborative and fast paced environment, including ensuring team structure and governance.
Excellent verbal and written communication skills, with thorough knowledge of the English language, grammar, spelling, punctuation and usage
Proven ability to distill complex information into easy-to-understand terms
Proactive, solutions-oriented mindset with strong attention to detail
Experience adhering to documented standards for brand and copy, including style, voice, and tone
Proactive, solutions-oriented mindset with strong attention to detail
Exceptional time management and organizational skills, including the ability to follow schedules, meet deadlines, and manage multiple projects
Experience adhering to documented standards for brand and copy, including style, voice, and tone
Leverage data to inform and optimize content
Manage content governance and approvals process for assigned programs
Present concepts and work to peers, stakeholders and organizational leaders.
Qualifications:
3-5 years of total professional experience including leading design, content and communication portfolios.
Demonstrated track record of success in leading large and complex cross functional, cross organizational initiatives amidst ambiguity and change.
Direct and in-depth experience leading content, document creation and communication strategies to enhance and expand product team capabilities of an organization.
Proven experience leading content strategy in a matrixed organization
Excellent verbal and written communication skills, with thorough knowledge of the English language, grammar, spelling, punctuation and usage Proven ability to distill complex information into easy-to-understand terms
Proactive, solutions-oriented mindset with strong attention to detail
Exceptional time management and organizational skills, including the ability to follow schedules, meet deadlines, and manage multiple projects
Experience adhering to documented standards for brand and copy, including style, voice, and tone
Advanced engagement, communication and interpersonal skills in a diverse work culture.
Effective use of business knowledge and design thinking expertise to challenge assumptions and operating models coming from experience in strategy, product management and go to market at large organizations.
Successful track record demonstrating a high level of personal initiative, setting and achieving challenging goals and demonstrating entrepreneurial leadership within large enterprises and startups to resolve diverse business challenges.
Degree in Management, Finance, Engineering, Design Arts, Computer Science or in a related discipline
The final title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
