JOB DESCRIPTION As a Support Leader, you will lead KPI assessment, ensure the home delivery customer experience aligns with the gallery experience, support customer service issues, and build strong partnerships with the gallery to ensure the overall customer experience excellence of the site. Motivated by RH's people-first approach, you will inspire, motivate, educate, and provide strategic oversight for the RH team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
Live Our Vision, Values, and Beliefs every day
Assess, coach, train, mentor and develop direct reports to perform at an optimal level
Elevate site-wide results through continuous assessment of key performance indicators
Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
Address and resolve escalated customer service issues in a timely and thorough manner
Ensure that gallery logistical needs are being met or exceeded as defined by field leadership through strong communication and partnership
Ensure field furniture repair and rework processes are sufficient to support the designated inventory condition code for a particular item
OUR REQUIREMENTS
3+ years leadership experience in furniture home delivery or similar field
Adept at hiring, training, coaching and executing all facets of employee performance
Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving and decision-making skills
Relentless passion for providing world-class service within the organization and to our customers
Proven ability to address and solve problems in a creative, innovative, timely and decisive fashion
Computer proficiency is a must. MS Word, Excel and GSuite are used daily and extensively in this position
Ability to visit clients in assigned geographic territory
Must pass background review, MVR, and drug screen
OUR PHYSICAL REQUIREMENTS
Ability to lift at least 50lbs
WHAT WE OFFER
Medical, Vision, and Dental Plans
Company-paid Life Insurance and Disability Income Protection Programs
Health Care and Dependent Care Flexible Spending Accounts
401(k) Savings Plan
Annual Incentive Program
Competitive Paid Time-Off plan
Employee Assistance Program
Generous discount on our products and at RH restaurants
Referral Bonus
ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
