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Senior Documentation Software Engineer at Salesforce.com

Posted in Engineering 30+ days ago.

Location: San Francisco, California





Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Location:Open to Fully Remote, Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in office)

Job Details

MuleSoft, a Salesforce organization, is looking for a Build or DevOps engineer who has the skill set and passion for building excellent interfaces that provide a delightful user experience for our customers, or a full-stack web developer who also has deep knowledge of, or willingness to learn, documentation infrastructure and tools. MuleSoft needs your expertise to help bring our content to the next level by co-owning, supporting, and improving the toolchain and processes that support our growing content experience team to help us deliver an outstanding and compelling experience for our customers.

You support the content experience team and other stakeholders by developing the specialized technical knowledge and skills to support the infrastructure backend and toolchain to keep the team productive with the tools they use to produce content. You stay engaged and are willing to continuously learn about the publishing needs of content creators so they can focus on writing great technical content. You have a track record of leading challenging and complex projects with multiple individual contributors and stakeholders.

You will work closely with content creators to enable them to meet their goals by creating and maintaining a high-quality workflow as well as implementing customizations and maintaining a text-based documentation toolchain that meets the content experience needs of our internal and external customers.

If you are a problem-solver who can develop and maintain a robust documentation infrastructure in a demanding environment under tight deadlines, then this may be your perfect opportunity to take your career to the next level on a growing, agile writing team at a fast-growing company.

In this role you:


  • Work with the documentation infrastructure architect to drive the doc operations and tooling roadmap, and regularly communicate roadmap status and activities to your stakeholders.


  • Co-own and help improve our content design process by streamlining and automating aspects of content creation, review, and verification with the goal of improving the production quality of our content.


  • Think outside the box to help design and develop the digital transformation and modernization of our existing legacy documentation portal.


  • Turn design requirements into delightful content experiences.


  • Maintain and upgrade multiple authoring tools and workflows.


  • Are the inspirational lead for documentation operations. You ensure your team has the tools they need to author, review, and publish high-quality content.


  • Assist in onboarding new team members to doc ops and in migrating all team members to different processes when required.


  • Proactively respond to and seek feedback from internal and external customers.



  • Set priorities to respond to infrastructure-related enhancement or bug requests.


  • Document toolchain processes and workflows for future reference and training.


3 Months

What you'll achieve:


  • You understand the current documentation infrastructure in detail.


  • You self-direct your work with the doc tools and infrastructure architect, DevOps engineers, tools vendors, and content creators to gather doc infrastructure requirements and create a detailed enhancement plan.


  • You understand our other technologies well enough to start making enhancements as per the plan and communicate the changes to the content experience team.


12 Months

What you'll achieve:


  • You demonstrate expertise in the MuleSoft documentation infrastructure and can train other team members for various tasks.


  • You have a reputation for quickly responding to infrastructure-related enhancement or bug requests and have built a strong working relationship with cross-functional stakeholders to plan, and implement solutions.


  • You proactively respond to and seek feedback from internal and external customers.


What You'll Need To Be Successful


  • You have a Bachelor's degree in Computer Science, Engineering, or relevant field experience.


  • You have 3+ years of experience as a web content developer or DevOps engineer, working with a technical documentation team.


  • You have demonstrated the ability to engage, collaborate, and support technical writers, reviewers, and other stakeholders.


  • You can handle unplanned work such as broken builds, helping writers resolve technical issues they encounter with the toolchain, and beta site and page redirect requests with grace.



  • You have experience working with the following technologies:



    • Jenkins


    • AWS


    • HTML


    • Asciidoc, Markdown, or other lightweight markup languages


    • CSS


    • Git


    • Coveo or other search engines


    • Antora (desirable but not required)





  • You have developed software and software fixes to integrate internal systems.


  • You have developed and maintained design and troubleshooting documentation.


  • You can ensure code quality, test and distribute code updates, and monitor the health and stability of the servers.


  • You have implemented automation tools and frameworks (CI/CD pipelines).


  • You are able to troubleshoot production issues and coordinate with the development team to streamline code deployment.


  • You have the ability to break down problems.


  • You can work independently and as part of a team.


  • You have a strong understanding of agile software development processes.


Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Industry


  • Computer Software


  • Information Technology & Services


  • Internet


Employment Type

Full-time

Job Functions


  • Marketing


  • Public Relations


  • Writing/Editing


For Colorado-based roles: Minimum annual salary of $98,900. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:getsalesforcebenefits.com

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
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