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Job Category
Sales
Job Details
Team Description
The SMB Commercial TA team is aligned to the most dynamic and exciting part of our business. As pre-sales engineers and architects, we partner with our customers to use Salesforce technology to drive digital transformation within their companies and support the sales team in winning new business. We work in a fast-paced, team-driven environment where everyone brings something outstanding to the table to get the job done.
Role Description
Technical Architects are the solutions team members who know what's possible and how to make it happen. Their deep technical, integration and product knowledge allows them to serve as authorities on the account team, not only in terms of products and features, but also in how to craft the right solutions to satisfy both business and IT buyers. They are not afraid to dig into the inner workings of our platform to answer an ambitious question or address an objection, and are equally as comfortable speaking to a new Salesforce admin as they are to the CIO or CTO. They are willing to be honest about potential challenges and always keep the long-term success of the customer in mind. People who enjoy both connecting to technology in a deep way and relating to people will excel in this role.
Your Impact
The most successful Technical Architects focus on the following areas of impact:
Work with every kind of small business startups, manufacturers, family businesses and more to tackle a wide variety of technical challenges using Salesforce solutions across our whole suite of products and clouds.
Develop relationships with C-suite & Technical partners at our customers and help them to understand how the Salesforce platform fits into their overall technology strategy.
Act as a trusted advisor and guide customers towards solutions that deliver on technical and business value.
Hone your knowledge of the Salesforce platform through hands-on training and exploration in the areas of customization, integration, and service delivery and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges.
Guide deal strategy by providing insight into the technical buyer and crafting influence strategies that resonate with this audience.
Lead technical presentations, demos and customer workshops at Salesforce and external conferences such as Dreamforce, World Tours, TrailheaDX, AWS reInvent, Gartner Symposium, etc.
Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape.
Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs.
Share your knowledge and approaches with the broader solution engineering teams to multiply the impact of your work.
Continue to develop yourself as a technologist and as a pre-sales professional in an encouraging, collaborative team environment.
Minimum Requirements:
Ability to understand business & IT department requirements, translate those business needs into a compelling solution and present your recommendations to executive, technical, and business audience.
Deep knowledge of business software applications and their delivery, including several of the following:
Coding experience and a willingness to work with or demo code-centric solutions (APEX, Java, C#, JavaScript, Python, Ruby, or other modern languages)
Database and data management fundamentals
Web based and mobile application development and architecture
Application lifecycle management
Integration principles and tools
Enterprise data management tools and methods
Process orchestration
Principles of network, application, and information security
Role of IT in small, fast paced companies
Outstanding oral, written, presentation, and interpersonal communication skills. Situational & emotional awareness to adapt message and delivery for the needs of the audience.
Excellent time management skills and the ability to support multiple, concurrent projects.
Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
Willing and able to travel to customers or Salesforce offices when safe and appropriate.
Bachelor's degree in Computer Science, Management Information Systems, Operations, or equivalent work experience.
Preferred Requirements:
Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions. We encourage candidates with experience of various kinds.
Experience in roles that required working hands-on to build, implement, coordinate, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar). Implementation or systems integration experience on the Salesforce platform or Heroku is particularly useful.
Broad industry experience - the SMB segment includes all verticals and industries - including but not limited to:
Working at, supporting, selling into or leading a small business
Startup, growth company or similar experience
Front-line or leadership IT experience in companies of any size
Deep & practical knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges, or relevant work history
For Colorado-based roles: Minimum annual salary of $71,890. You may also be offered incentive compensation ($30,810) bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:https://www.getsalesforcebenefits.com/
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