Help us maintain our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or strategy experience? If so, prepare to innovate, create, and inspire. The Sr. Reliability Engineer (Automation Engineer Advisor) supports engineering and maintenance-related efforts designed to improve/optimize the reliability and maintainability of the pharmacy automation assets including equipment, assemblies/sub-assemblies, systems, processes, and procedures.
Responsibilities
Provide onsite support for the local Site Service Team (mechanics/technicians, automation engineers) on an as-needed basis. Daily priority will be reliability focused; however, in cases where the local Site Service Team requests/requires additional support, the priority may temporarily shift.
Use knowledge of hands-on experiences coupled with machine/Bad Actor work order data to evaluate/analyze and root-cause machine (or system-related) failures, repairs, and defects.
Establish priority for assets/machine sets requiring attention, drivers for repetitive touches and self-induced failures (unplanned repairs), and drivers for repetitive part failures and high-usage replacements.
Develop/implement reliability-based solutions that can reduce the cost of maintenance while improving part/machine reliability, preventive maintenance strategy, corrective troubleshooting/mean-time-to-repair (MTTR), and defect/rework reduction.
For reliability-based investigations (or floor-based support), performs advanced levels of testing/troubleshooting on Automated Equipment PLC controls and systems.
Performs advanced levels of testing/troubleshooting on Automated Equipment by using/comprehending Electrical, Mechanical, and Pneumatic drawings and schematics, and using special test equipment and tools as available.
Develop/implement reliability-based solutions that can reduce the cost of maintenance while improving part/machine reliability, preventive maintenance strategy, corrective troubleshooting/mean-time-to-repair (MTTR), and defect/rework reduction.
As required, lead/participate in technical post mortems to confirm root-causes, and to help identify/implement lessons learned, corrective mitigation/prevention, or continuous improvement (CI) opportunities.
Support post-incident problem management activities for the Site to ensure proper closure of investigative/preventive commitments is met.
Prepare, lead/conduct a weekly Reliability Engineering meeting representing the Tempe Site to provide updates on reliability improvement activities at the Site, provide insights into other potential Bad Actor focal points to queue as the backlog for reliability, communicate needs for collaborative support, and ensure alignment with the needs of the local Site Service Team.
Use CMMS (MAXIMO) work order service data and OEM specifications to conduct Preventive Maintenance Optimization (PMO) of prioritized job plans to ensure a proper level of procedural detail is captured, value-add steps are incorporated (specifically those that address repetitive and/or high-impact failures), non-value-add steps are eliminated to avoid waste in time/resources, and best maintenance strategy (e.g., Fixed Time (Scheduled), Condition-Based, Run-to-Fail) coupled with PM frequency is executed.
Help drive obsolescence for the Tempe Site. Use obsolescence reports to identify critical items.
Work with vendors for suitable replacement parts or provide specifications to procure the compatible part(s) if needed. Test and validate the replacement part(s) on the initial machine (change control required).
Coordinate with local Site Team for resources to plan, schedule, and complete future deployments.
As-needed, provide basic training to the local Site Service Team for reliability solutions involving improvements in machine design, machine setups, or machine recovery.
Document procedural steps ("One-Point Lessons") to aid in all training activities.
Document all unplanned emergency planned corrective planned preventive maintenance planned training, and planned project work using work orders within the Computerized Maintenance Management System (CMMS - MAXIMO).
Participate in scheduled "1:1" touchpoint meetings with the local Tempe Site Lead Senior Service Manager and your Senior Reliability Engineering Manager for feedback, progress, alignment, and needs.
Grow the reliability culture for the Tempe Site. Demonstrate, educate, collaborate, and set the example.
Be a model (with a "let's go" approach) for the local Site Service Team to exemplify that proven/proactive reliability-based execution methods can result in cost-effective betterment; reduction in reactive break-fix "chaos;" and increased planned-work productivity and results.
Qualifications
High School diploma; Bachelor's degree preferred.
8-10 years of senior-level experience as a reliability engineer coupled with a strong background in automation, PLC "ladder logic" programming, electro-mechanical problem solving/mechanisms.
Minimum of 5 years of proven experience in production troubleshooting and root-causing automated control systems in an emergency/corrective maintenance capacity.
Hands-on troubleshooting, root-cause analysis, and preventive maintenance strategies are highly desired.
Working experience in a network-wide engineering team and will be expected to drive a prioritized/data-driven focus of "Bad Actor" initiatives coupled with local site-specific priorities tied to operational productivity improvements, machine error reduction, and defect/rework reduction.
Experience in presenting ideas in a user-friendly language.
Experience working in a self-motivated and directed environment.
Strong organizational skills.
Experience working with attention to detail in a production environment.
Experience in customer service skills when collaborating within and other departments.
Proven field-level (hands-on) engineering experience in PLC controls and electro-mechanical engineering (troubleshooting, repair) specifically with automation assets.
Methodical root-cause and problem-solving skills for continuous improvement.
Firm understanding of Reliability Engineering practices and execution methods.
Flexibility to evolve into a network-wide resource capable of providing as-needed engineering support (be it remote, onsite, or both) to the other three automated pharmacies in-network (Indiana, Missouri, New Jersey).
Occasional travel may be requested to support the other site Reliability Engineers in-network for prioritized efforts.
Experience in a high-volume production environment (preferably, pharmaceutical-related).
Reliability engineering experience. Solid foundation in reliability principles, methods, asset management.
Strong problem solver. Seeks-out issues. Formulates solutions through implementation.
Programming and troubleshooting experience using the RSLOGIX platform.
Experience with SQL queries is highly desired.
Ability to understand and analyze mechanical and electrical engineering concepts.
Mechanical experience as related to automated equipment (moving parts, assemblies, components, troubleshooting).
Skilled in process flows and schematics.
Experience or good working knowledge with Pneumatics.
Experience with analyzing data to identify/prioritize issues, root-causes, potential solutions.
Understand how to measure ROI (Return-on-Investment) and payback for reliability or CI solutions preferred.
This position working 1st shift (start and end time will be TBD)
This role is Worksite dependent and can only be performed onsite. You must be fully vaccinated if you're to come onsite OR undergo testing twice a week.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
