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AI Customer Solutions Manager at JPMorgan Chase Bank, N.A.

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Ashburn, Virginia





Job Description:

Description

JPMorgan Chase (JPMC) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. JPMC has made a strategic decision to fundamentally transform its operations through the adoption of artificial intelligence and machine learning at scale. We are the AI Acceleration (AIX) team, a new group headquartered in the Bay Area, tasked with achieving this vision. We're hiring the best of the best from Silicon Valley to come join us. You will join the Customer Success Solutions Engineering team and work alongside other leaders who have built and shipped AI and Machine Learning solutions at Google, Facebook, Microsoft, PayPal and Salesforce.

As an AIX Customer Solutions Manager you will be responsible for helping guide your assigned JPMC line of business to achieve their desired outcomes along their AI/ML transformation journey. In this highly visible role, you will partner with wider Global Technology teams ensure outcomes are delivered for the customers effectively and efficiently. You will be a leader for your customer, have the ability to gain stakeholder buy-in at a Senior level, influence and drive virtual teams, all while advocating for your customers best interests.

Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level.

Roles & Responsibilities


  • Interface with line of business (LOB) and technology leaders, translate strategic initiatives in into executable actions
  • Driving collaboration between core groups (solutions architecture, solutions engineering, product/engineering teams) planning and supporting major AI/ML workload
  • Execution of solutions plan to business outcome alignments
  • Proactively help solve the LOB's challenges through new ideas, tools and mechanisms.
  • Manage cadence by leading the reporting and tracking functions along the way
  • Evangelize product/services and influence customers for adopting them. Drive product education
  • Passionate about delivering a great customer experience by deploying solutions and driving innovation
  • Contributing to the day-to-day management of the customers successful adoption of the platform


Qualifications


  • BA/BS degree, in Computer Science, Engineering, Math, Operations Research, or a related field
  • 5+ years of large scale IT deployment or technical program experience.
  • Experience in enterprise cloud and operational excellence to influence decisions, provide insight, and help drive secure and robust solutions.
  • Experience leading cross-functional teams, and in-depth of knowledge/defined involvement in helping frame, design and execute solutions for challenging business situations
  • Understanding of software development lifecycle from conception to delivery and/or IT life cycle.
  • Superior written and verbal communication skills in technical and business settings
  • Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
  • Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
  • Highly analytical, technically proficient, and able to learn new tools and software quickly
  • Strong listening skills; demonstrated ability to ask effective questions
  • Strong organizational and troubleshooting skills with precise attention to detail
  • SCRUM/Agile, SAFe and/or PMP certified is a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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