Review and analyze new hire and employee background reports ensuring that all regulatory and JPMC policy standards are met based on established criteria
Manage data validation issues, perform issue resolution research and follow through to obtain necessary information to maintain compliance standards
Accurately document and data enter information into JPMC systems as employee data and/or status changes occur
Communicate with internal employees, external candidates, recruiters, and other staffing areas regarding statuses
Perform outbound calls to individuals who have not fulfilled requirements to discuss and request supporting documentation; assisting in the decision making process of determining one's eligibility for access and/or employment
Analyze submitted documentation to determine whether it supports background report
Manage workload effectively while ensuring a high quality standard on each review
Ability to work in a fast paced environment and adhere to strict daily deadlines
Successfully complete comprehensive training program on all work streams
Provide ad ditional support within department as necessary
Knowledge and Skills Requirements
1-3 years relevant work experience
Attention to detail and strictly adhere to standard operating procedures
Ability to learn systems and work independently
Ability to investigate, ask questions, and collect various information to make sound decisions
Must be able to handle confidential data in a sensitive and secure manner
Ability to multi-task and manage priorities effectively to deliver timely and accurate work in tight timeframes
Strong analytical skills with the ability to review multiple sources of information to determine accuracy
Good interpersonal skills, both written and verbal
Strong Microsoft Office Skills - specifically able to filter and sort in Excel (pivot tables a plus)
Strong customer service skills with the ability to handle and resolve employee data related issues
Must be able to effectively manage through peak volume periods
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
