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3M HIS Adoption Specialist at 3M

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Springfield, Illinois





Job Description:

Job Description:

Adoption Specialist

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with over 93,000 other curious, creative 3Mers.

“At 3M, thanks to our culture where people feel like they belong, can grow and are appreciated, we are more than the sum of our parts. Our different perspectives and experiences help us solve some of the world’s toughest challenges together.” – Zoe Dickson, executive vice president and chief Human Resources officer at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
 

The Impact You’ll Make in this Role

As an Adoption Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:


  • Assisting customers with implementing the M*Modal Scout software

  • Manage customer concerns and performs remote or on-site trainings primarily for M*Modal Scout and other Imaging product if needed.

  • Troubleshooting customer issues and working to a successful resolution

  • Ensuring continuous optimization of workflows and use of the M*Modal Scout software

  • Potential to aid in Fluency for Imaging product line training

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Bachelor’s Degree or higher (completed and verified prior to start) from an accredited institution 

-OR-

  • High School Diploma/GED (completed and verified prior to start) from an accredited institution and a minimum of eight (8) years of experience in customer service


  • Two (2) years of customer service or account management experience

  • Two (2) years experience with speech recognition in the physician user domain is preferred

Additional qualifications that could help you succeed even further in this role include:


  • Familiarity with EMR systems, implementation and physician training

  • Excellent virtual training skills

  • Radiology/medical background preferred

  • Knowledgeable in Electronic Medical Record (EMR) workflows

  • Experience to manage multiple customers/implementations at once

  • Experience to problem solve quickly and effectively and follow up with customer timely

Location: Remote

Travel: May include up to 25%

Relocation Assistance: remote employee no relocation for hire required.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Certain job positions within 3M require workers to be on-site at 3M facilities and/or at third-party locations. A necessary requirement of each of these positions is that all individuals must be fully vaccinated against COVID-19 (subject to limited medical and religious exemptions). Fully vaccinated against COVID-19 means, two weeks have passed since completing the second dose of a two-dose COVID-19 vaccine (e.g., Pfizer or Moderna) or two weeks after receiving a single dose of a one-dose vaccine (e.g., Johnson & Johnson/Janssen).

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer.  3M  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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