Maintain an extremely high level of confidentiality in all actions and duties.
Prepares routine correspondence, sorts, open and distribute mail. Answer phone and returns calls.
Coordinate collection and preparation of operating reports, such as time and attendance records, termination's, new hires, transfers, licensing, and statistical recording for performance data.
Assist with recruiting and onboarding processes.
Review and answer correspondence. May coordinate the obtainment of services such as maintenance repair, supplies, mail, and files. May compile, store and retrieve management data using a computer.
Assists and advises Company personnel, as necessary, to assure the successful compliance standard operating procedures.
Demonstrate knowledge of state, local and federal laws pertaining to human resources and gaming.
Maintain human resource data bases, computer software systems, and manual filing systems.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
Perform other duties as assigned or reasonably requested by any member of management.
Operating Principles : Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.
Tools and Technology : Use of computer station with internet, Microsoft office software, casino tracking programs (Stratton Warren, AS400), HRIS software including Oracle and Infinium, time and pay software including Kronos, telephone with voicemail system, fax, copier and standard office equipment.
Licensure : Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo . Must be at least 21 years of age. No tax returns are required for this position.
QUALIFICATIONS
Experience: One to three years' experience as a secretary or receptionist. High school diploma or completion of GED is required. Two-year secretarial degree or certificate is preferred.
Knowledge: Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations, and personnel information systems. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Knowledge of gaming laws and regulations.
Skills: Understanding written sentences and paragraphs in work related documents. Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times. Talking to others to convey information effectively. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitor/Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action. Actively looking for ways to help people.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Required to sit, walk and stand; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: An office environment. A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also include a restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at any time due to reasonable accommodation, business demand or the request of management . I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein. I will notify Human Resources should this change.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Responsible for assisting the Human Resources team with services such as clerical support, plans, organizing, data processing, record control, and special administrative duties. Promote a fun and friendly environment that creates excitement for external and internal guests by utilizing the principles of the Family Style Service. The Assistant should be seen as a host to our guests and provide excellent verbal and non-verbal communication skills.
