At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns, and megacities. We live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.

Primary Location: United States (US)- Illinois- East Moline
Function: Information Technology
Title: Software Analyst- 78827
Onsite/Remote:Onsite Position

Visa sponsorship is NOT available for this position.

Your Responsibilities

As a Software Analyst for John Deere in East Moline, IL, you will work on a services team and support systems and software utilized by our John Deere Dealers. The role relies on journey-levelknowledge and experience on dealer-facing applications, such as Service Advisor, CCMS, EUA, Warranty, etc. This role is expected to provide troubleshooting and solutions to solve complex issues.

What Skills You Need

• 2+ years proven knowledge of computer technology, methodology, and/or full life-cycle development
• 2+ years of technical knowledge related to applications development environment, database, data management and/or infrastructure, with capabilities to understand and resolve technical impediments
• 2+ years of experience working in a service desk or customer call center environment, with a strong focus on exceptional customer service / customer experience
• 2+ years of proven experience troubleshooting technical and business process related issues, ability to identify recurring or repetitive issues and drive issues to resolution
• 1+ years of experience with dealer business, parts, and service applications or processes
• Skilled in interpersonal communications, negotiation, and conflict resolution
• Proven experience working in a team environment within minimal supervision; team-oriented
• Eager to develop their talents and skills, as well as helping others build their knowledge and skills

What Makes You Stand Out

• Experience working in an Agile/Scrum team environment
• Experience leveraging ITIL, LSM and/or DevOps principles and methodology.
• Experience working with Microsoft technology stack
• Understanding of various security frameworks and fundamentals, including Active Directory, MFA, etc.
• Proven understanding of .NET programming fundamentals
• Proven understanding of API development fundamentals

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor's Degree in computer science, or related technical field

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click hereto find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

An Equal Opportunity Employer, John Deere requires a diversity of people, perspectives and ideas to address the complex challenges of its global business. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability.

Nearest Major Market: Davenport
Nearest Secondary Market: Moline
Job Segment: Developer, Database, Service Desk, Computer Science, Application Developer, Technology, Customer Service