MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.
Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)
What Will Your Job Look Like?
The primary job function of the Support Representative is to complete various tasks that directly or indirectly support our customers. The focus of the Support Representative will be to perform tasks that will support the Contact Center and have direct impact on service levels
This position will sit in Eugene, Oregon.
Responsibilities:
Assist in day-to-day completion of various tasks that include, but are not limited to, assisting with data entry, trip verification, and auditing of service
Provide top-quality customer experience to a diverse customer population
Collaborate with internal and external departments, as needed, to support contract compliance for external provider training and compliance
Meet job specific key performance indicators and goals
Recognize, handle and refer situations of an emergent nature to the appropriate position
Provide support on special projects as needed
All you need is...
High school diploma or GED
Typing speed of 30 WPM or greater
Six months customer service or administrative experience preferred
Training experience preferred but not required
Even better if you have...
Strong and effective communication skills including training
Adhere to all established MTM and Employee Handbook guidelines
Strong problem solving skills
Strong attention to detail
Ability to maintain high level of confidentiality
Adhere to the HIPAA policies and procedures
Maintain a positive and professional attitude
Ability to multi-task accurately
Ability to maintain a high level of confidentiality
MTM Incentives
Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
401(k)
Onsite Gym
Wellness Screenings
Birthday Holiday
Training Development
Casual Dress Environment
Scholarship Program
Healthy Market
Free Coffee
*These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net
