Ensures the Branch Certification Binder is completed each month as required and outlined in the Retail Operations Manual.
Handles or provide assistance to other tellers with unusual transactions and answering difficult customer inquiries.
Provides supervisory overrides for unusual or more difficult transactions.
Reviews and approves large deposits.
Provides input or assistance with branch staff meetings.
Observes tellers to ensure the desired levels of customer service are being met in accordance with branch policies and objectives.
Assumes all duties and responsibilities of the Branch Operations Manager when he/she is out of the branch.
Schedules surprise cash counts within the branch.
Coaches staff with building customer relationships.
Utilizes the Connections software for recommendations and referrals.
Attends required training, meetings, conference calls and provide information received to branch staff as appropriate.
Provides excellent customer service to all customers and participates in creating a positive work environment.
Is knowledgeable of all bank products and services and trains staff accordingly.
Follows all bank policies and procedures.
Processes a variety of routine checking and savings deposits and withdrawals with little or no supervision in accordance with prescribed limits set on the Teller/CSR Authority Card.
Orders checks for customers.
Initiates, reviews and approves wire transfer requests and foreign currency transactions.
Issues and/or signs money orders, bank checks and cashier’s checks in accordance with proper procedures.
Redeems S. Savings Bonds and processes cash advances.
Receives mortgage, consumer and other loan payments and ensures the payments match balances due.
Places holds on accounts when required.
Answers customer questions in regards to research or problem resolution.
Processes mail transactions and night deposit bags.
Balances cash drawer at the end of the shift and compares totaled amounts to compute generated proof sheet. Reports any discrepancies to supervisor.
Ensures teller stations are organized, clean and stocked with necessary forms and supplies.
Orders supplies.
Answers emails and phone calls coming into the branch.
Complies with bank audit requirements.
Complies with all employment laws and regulations as they pertain to staff.
Performs all job duties and maintain compliance with all banking acts, laws and regulations, and to ensure staff has the training and resources to perform duties to maintain compliance with such acts, laws and regulations..
Non-Essential Duties and Responsibilities
Backup CSR responsibilities.
Performs vault duties such as ordering/shipping currency and coin and distributing money to tellers.
May be assigned branch security duties.
Completes action plans for operations staff and provides ongoing coaching.
Provides feedback for performance evaluations.
Supervisory Responsibilities
Carry out supervisory responsibilities in accordance with Bank policies and applicable laws. Responsibilities include interviewing, selection of staff and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications Required
(Required education may be satisfied by experience and/or working knowledge)
High School diploma or equivalent. Must possess a valid driver’s license as some travel to and from branches may be required (Rovers). At least two years of banking experience to include cash handling. One year of experience supervising staff.
Physical Requirements and Working Conditions
Standing for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. Ability to lift heavy items that may weigh up to 55lbs (e.g. boxes of copy paper/files, currency counters, coin bags etc.). Ability to perform repetitive finger, hand and arm movements. The job is within the normal office environment range. Some travel between branches may be required (Rovers).
Qualifications Preferred
Five years of banking experience to include cash handling and new accounts. Two years of experience supervising staff.
Experience
Required
1 year(s): Experience supervising staff.
2 year(s): Banking experience.
Education
Required
High School/GED or better
Skills
Preferred
Written Communication
Writing
Verbal Communication
Understanding & Evaluating Others
Telephone
Teamwork
Team Management
Team Building
Teaching
Supportive
Self-motivation
Self-Direction
Self-Confidence
Security
Respectful
Resiliency
Reliable
Relationship Management
Relationship Building
Proficiency
Problem Solving Ability
Prioritization
Positive Attitude
Personal Accountability
Performance
Patience
Oral Communication
Networking
Multitasking
Motivation
Mentoring
Marketing
Logical thinking
Listening
Leadership
Interpersonal Skills
Integrity
Honesty
Good Judgment
Goal Setting
Goal Achievement
Flexibility
Excel
Enthusiastic
Engagement
Employee Development/Coaching
Emotional Intelligence
Email
Documentation
Directing Others
Diplomacy & Tact
Developing Rapport
Dependable
Delegation
Decision Making
Customer Support
Customer Service
Customer Focus
Creativity
Critical thinking
Conflict Resolution
Conflict Management
Confidence
Conceptual Thinking
Communication
Coaching
Client Support
Auditing
Articulating
Behaviors
Preferred
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
