City Experiences is seeking a Food & Beverage Director for our Dining Boston Harbor City Cruises operation.
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The successful Food & Beverage Director manages the city food & beverage team, both front and back-of-the-house, including recruitment, training, coaching, development, and retention. Responsible for overseeing the execution of the product to ensure consistent high levels of quality, service and customer satisfaction while maintaining a high level of profitability.
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
Essential Duties & Responsibilities:
Food & Beverage Operations:
Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. Specifically:
Directs the efforts of the Food & Beverage team.
Rides cruises to observe & coach Restaurant & Kitchen Managers on effective cruise management skills.
Identifies skills training needs for all Food & Beverage management team members.
Works with each Food & Beverage management team member monthly to evaluate performance/skills and provides necessary coaching.
Establishes department priorities and executes against them based on long-term vision.
Works with General Manager to develop all Food & Beverage budgets according to company guidelines.
Works with General Manager and other City Department Heads to develop city’s cruise management plan.
Participates in the development of the city’s strategic business plan.
Maintains close liaison between the Food & Beverage Department and other departments.
Coordinates local Food & Beverage activities with National Food and Beverage Director.
Executes other projects as assigned by management.
Staff Management:
Recruits new Restaurant Managers and Kitchen Managers when necessary to fill vacant positions.
Provides and executes an integration plan for each new hire or promotion according to the established training program.
Participates in hiring of non-exempt restaurant staff.
Recommends appropriate compensation packages within company guidelines.
Provides ongoing performance feedback & coaching to all Food & Beverage team members.
Prepares & delivers annual performance reviews of all Food & Beverage team members.
Provides and directs development/career growth plans for each Food & Beverage team member.
Recommends the promotion of Food & Beverage team members.
Develops positive working relationships with other department heads and peers.
Customer Service:
Resolves guest problems utilizing strong customer service skills and exercising diplomacy in keeping with company objectives and customer retention.
Implements and maintains effective safety programs in conjunction with the Operations Department.
Maintains high standards of sanitation in accordance with Spirit standards and in accordance with health department codes & requirements.
Administration:
Monitors and controls all costs associated with the operation of the restaurant in accordance with budget.
Finds and recommends cost savings that are consistent with company objectives.
Monitors and increases onboard revenue sources and develops programs to increase such revenues.
Provides a monthly forecast to the General Manager.
Provides reports and information to the National Food & Beverage Directors.
Adheres to established cash control procedures and ensures standards are maintained.
Maintains food, beverage, suppliers and equipment purchasing systems, which ensure maximum quality, least cost and high reliability.
Monitors/oversees scheduling restaurant shipmate work periods to achieve maximum payroll efficiency.
Ensures that all states and local health and alcohol control requirements are met onboard and that all shipmates are familiar with these requirements.
Other:
Participates in fleetwide task forces as requested
Additional job duties as assigned
Requirements & Qualifications:
Three (3) to five (5) years of total restaurant experience in a full-service, high volume environment, both front and back-of-the-house. Must include 3 years front-line management experience and 3 years experience directing management level staff.
Bachelor’s degree preferably in a discipline related to the work of the position OR equivalent years or restaurant management experience.
Able to successfully manage restaurant staff (front & back-of-the-house) as well as successfully direct management level staff.
Able to recruit successful Restaurant & Kitchen Managers, as well as the ability to train and develop staff.
Responsible alcohol service requirements. TIPS Trainer Certification/Trainer.
Knowledge of health department sanitations codes & requirements. ServSafe Certification.
Proven success of cost & wage control.
Stay well informed on city’s business priorities and objectives/goals and ensure that all city restaurant efforts support achieving them.
Able to communicate effectively in oral and written form.
Able to motivate staff and create successful team environment.
Achieve financial results by effectively developing & managing a budget.
Ability to successfully analyze and solve problems.
Demonstrated ability to manage multiple priorities/tasks.
Able to establish and maintain effective working relationships as required by job responsibility.
Provide advice/opinion and exercise discretion concerning confidential and sensitive matters.
Able to persuade and influence people.
Ability to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.
Able to set aside emotional factors and/or validate them in order to discover key/relevant issues.
Work with Microsoft Office applications (especially Word & Excel).
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
