The Call Center plays a crucial role at Nittany Eye Associates and we pride ourselves in excellent customer service with each individual patient interaction. The Call Center Representative must have a general knowledge of all locations, as well as the doctors, and assist patients from all offices accordingly. The telephone is the lifeline into and out of the practice and the quality of service each patient receives at Nittany Eye Associates should be second to none.
 

Responsibilities and Duties

• Answer each call in a timely manner and with utmost professionalism.


• Verify vision insurance eligibility/copays and upload authorizations.


• Verify medical insurance eligibility/copays.


• Notify patients with vision insurance of any ineligibility or if unable to find an active policy.


• Confirm appointments via Patient Communication System (PCS).


• Respond to PCS texts/emails from patients in a timely manner.


• Receive correspondence from outside providers/organizations via fax, mail or email.


• Upload documents received into patients’ Electronic Health Record (EHR).


• Format and print patient letters and send to outside providers as requested by the doctor.

Qualifications

• A high school diploma at a minimum.


• Experience in a Call Center and/or a Medical Office is preferred, but not required.


• Ability to multi-task in a fast-paced environment.


• Ability to operate a multi-line phone system.


• Work independently, as well as collaborate with other team members, to achieve set goals.


• Possess a basic knowledge of computers and Microsoft Office.


• Willingness to participate and bring new ideas to the table.


• Must be personable, courteous, professional and friendly.

We offer a competitive salary and benefits, 401K and a generous PTO plan.

BE A PART OF THIS AMAZING GROWTH AND JOIN OUR TEAM TODAY!

EOE