Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 11967

Pay Grade: US-B09

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

The actual title is: Sample Service Center Coordinator I

POSITION SUMMARY:

The job responsibilities for this position primarily focus on coordinating all outgoing sample devices from the Sample Service Center. Interaction with the sales and logistics teams is necessary to perform this job.

MINIMUM KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS:

• A minimum education level of a High School Diploma or GED required


• Associate's or Bachelor's Degree preferred.


• 1 -3 years previous customer service and call center or related experience is preferred.


• Superior organizational skills and the ability to complete multiple tasks simultaneously.


• Must be detail oriented.


• Prior experience using MS Word, MS Excel, and MS Outlook are required; prior experience using SAP is strongly preferred.


• Candidates must also possess solid business writing skills, problem solving skills, and the ability to calculate figures and amounts (such as percentages) when processing orders or account adjustments.


• Knowledge of medical terminology is strongly preferred, as this individual will also be required to learn the necessary medical terminology to function effectively in the role.


• Must be able to work in a fast-paced environment as this department experiences a heavy volume of incoming requests from the Sales Department.

DUTIES AND RESPONSIBILITIES:

• Assist in training new hires once experience level has been established.


• Actively participate in LEAN/Continuous Improvement initiatives with a high level of engagement. These activities include:
  
  
  
  • 5S
  
  
  • Idea Board
  
  
  • Audits
  
  
  • Visual Control Systems
  
  
  
  


• Process all incoming requests for sample shipments out of the Sample Service Center warehouse.


• Process all rental requests from customers and sales reps for Sample Service Center equipment.


• Work with the warehouse team to coordinate all shipments and maintain proper inventory levels.


• Process daily, weekly, or monthly reports as requested.


• Contact customers in reference to repair orders, repair authorization, unrepairable items, and repair/exchange options.


• Ensures all problems are resolved and follow-up is completed in a timely manner and according to service level agreements.


• Prepares credit and debits to adjust accounts.


• Stays current on promotions, procedures, policies, product updates and system changes. Prepares discount authorizations while obtaining appropriate approval.


• Process orders for sample bag inventory.

#LI-CW1

Vaccine requirements at KARL STORZ due to COVID-19

KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

• Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*


• 3 weeks' vacation, 10 holidays plus paid sick time*


• 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution


• Section 125 Flexible Spending Accounts


• Life, STD, LTD & LTC Insurance


• Tuition reimbursement of up to $5,250 per year


• Fitness reimbursement up to $200 annually


• Employee referral program of up to $2,000 per hire


• And much more!

*Field sales, internships and part-time employees are not eligible except for where required by state law.

Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

Notice to Employment Agencies

This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

(function () {
'use strict';
socialShare.init();
})();