Customer Experience Specialist

Job Locations

US-PA-Hatfield

Overview

Clemens Food Group is the industry leader in customer solutions. Originally founded in 1895, the Company has a long rich heritage, deeply rooted in values. Clemens Food Group is a vertically coordinated company that includes hog farming, food production, logistical services, and transportation.

If you are looking to advance your career while being a part of our continued growth opportunities, we are the company for you.

Our company's vision includes being a provider of wholesome, sustainable food for our families and customers with a world-class team practicing ethics, integrity, and stewardship.

Our business is built on producing pork, however our mission and vision are not simply about our products. You'll see our dedication, commitment, and work-ethic reflected in every aspect of what we do.

Throughout every branch of our company, our goal is to run our business with integrity, to live and work ethically, and to build a strong foundation for tomorrow. We work hard to build respectful, bountiful relationships with everyone who comes into contact with Clemens-from the people who enjoy our products, to the American family farmers we work with, to the customers who rely on our consistent partnership, to the team members who share our commitment to producing safe and quality products, day after day.

The role of Customer Experience Specialist is to directly interact with our customer base in daily reconciliation methods. The CES area of the business is an intrinsic part of the Customer Solutions team that elevates customer engagement process towards a one call resolution and acts as a representation of brand pillars.

Responsibilities

Ensure accuracy of orders and pricing within the order entry process
• Engage in suggestive selling and product substitution


• Interfaces with other departments in the resolution of logistic and product issues to develop & maintain a Best in the industry level of service for the customer


• Meets regularly with Account Managers to review status of entered trade plans and review upcoming plans


• Facilitates and delivers on customers request for documentation of product specifications

Qualifications

• Some College preferred but will accept a High School Diploma or GED


• Prior experience interfacing with sales and production preferred


• Excellent computer skills including familiarity with Microsoft Office programs


• Ability to quickly learn and work with new computer programs


• Ability to learn product application and substitution


• Good verbal and written communication skills


• Strong interpersonal skills


• Ability to work independently and with individuals from multiple disciplines and with varying levels of experience


• Ability to function at a high level within a team environment


• Bilingual skills (English / Spanish) preferred


• Highly motivated


• Can do attitude over the phone in dealing with the customers and fellow team members

Need help finding the right job?

We can recommend jobs specifically for you!

Click here to get started.