Job Description:

Community Life Service Coordinator

The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. We do this by developing, financing, and operating high quality affordable mixed-income housing, by coordinating access to support services, and by planning and implementing other community and economic initiatives critical to the communities we serve. Every employee who works for The Community Builders understands what it means to make a significant difference in the lives of others.

About Community Life

Community Life is TCB's place-based model that uses stable housing as a platform for connecting families, seniors and disabled households to community resources and opportunities. We engage residents in creating programs and building strategic partnerships with local stakeholders to create pathways to opportunities in early education, economic mobility, youth development, voting registration, health, and resident leadership. Community Life's goal is to create equitable access to community supports, resource and opportunities so residents can thrive.

Position Description:

Reporting to the Community Life Senior Manager, the Community Life FSS Coordinator (CLFC) provides financial coaching directly to FSS program participants and other Plumley Village residents in need of financial literacy and support services both in-person and through virtual platforms. The CLFC focuses on helping participants reach financial benchmarks in five core areas: income and employment, credit and debt, savings, utilization of quality financial services, and asset development. The CLFC also focuses on helping participants optimize escrow funds toward financial security and asset development goals. In addition, the CLFC will deliver monthly financial literacy workshops on topics such as budgeting, debt management, and credit building.

The FSS Program at Plumley Village is an employment-focused model designed to help participants access and improve employment opportunities. The CLFC will build relationships with the FSS participants to better understand the personal circumstances that may affect their ability to work. Connections with community career centers, training organizations, and local employers are also important for participant career growth.

Essential Functions:

• Oversee the FSS Program at Plumley Village including recruitment, coaching, training, reporting, and all administration of the program.


• Build relationships with residents to better understand their needs and aspirations and connect them with the local resources and opportunities.


• Use of TCB's data collection system, CL Dynamics to document services provided to residents and outcomes achieved


• Align initiatives with the outcomes, mission and goals of TCB Community Life


• Participation and coordination of resources for lease compliance issues such as income enhancements and rental assistance.


• Participate in ongoing professional and property management development


• Attend trainings and continue education opportunities offer by the Community Life HUB team

• Attend weekly meetings with Community Life Senior Manager and CL site team


• Keep Community Life Senior Manager appraised of issues affecting residents


• Other duties and responsibilities as requested

Knowledge, Skills and Abilities:

• Bilingual verbal and written fluency in both English and Spanish required
  


• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services


• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to residents, senior staff, volunteers, interns, and community partners


• Experience working with families to support their aspirations


• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies


• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners


• Excellent communication, organization and writing skills


• Knowledge of federal, state and local policies affecting housing is a plus.

* Ability to work some weekends and evenings is required

Education & Experience:

• Minimum 1 year experience as an FSS program coordinator or FSS coach or financial coach required
  


• Bachelor's preferred with a focus in social work, human services, public health, community development, or related field.


• Previous engagement, communication, and collaboration with people of diverse socioeconomic and cultural backgrounds


• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs


• Experience with financial reporting requirements and daily activity database tracking


• Practiced in financial program outreach, enrollment, and file management


• Ability to coordinate and teach financial education workshops

• Experience working with partners and site team members to implement programs and initiatives

* Knowledge of Yardi, Property Management databases, or CL Dynamics is a plus.

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