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Operations Coordinator - Service/Repair at ThyssenKrupp Elevator Corporation

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Alexandria, Virginia





Job Description:

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is seeking an Operations Coordinator - Service/Repair inAlexandria, VA. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

Essential Job Functions


  • Performs Install Base maintenance as needed. Creates safety inspection tickets.

  • Updates on-call lists, sends detailed notification to TK Communications daily. Checks technicians in/out, sends down car listing and communicates information to Regional Dispatch and supervisors.

  • Provides status to NTL and customers on open work orders, and completed callbacks. Updates PM ticket with the monthly work order #.

  • Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.

  • Tracks Job Sight audits.

  • Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Orders new phones and replacements for service department. (N/A if branch has office manager.)

  • Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)

  • Completes manual payroll entry forms, includes daily DVR processing and cost corrections.

  • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.

  • Performs research and review for Service Manager; which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, WIP, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.

  • Sends copy of down payment checks to regional AR. Submits checks sent to branch for service to lockbox.

  • Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.

  • Assigns tickets to mechanics, as needed.

  • Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).

  • Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).

  • Prepares special reports for high profile customers and provide NTL with updates and RFI's.

  • Reviews WIP report (weekly) and submits to regional billers.

  • Reviews invoice on-hold reports and works with Regional Procurement Department to correct.

  • Opens and distributes mail and faxes. (N/A if office has office manager)

  • Codes local AP invoices (i.e., UPS) and forward to Oracle Invoice email. (N/A if branch has office manager)

  • Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

  • Performs other duties as assigned


Who we are looking for

  • High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration

  • Some elevator repair administrative work preferred

  • Oracle database knowledge

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions






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