City Experiences is seeking a Regional Sales Associate for our City Cruises operation in New York.
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The successful Regional Sales Associate will provide a variety of support to the account manager team, ranging from driving prospecting efforts to handling the post-booking portion of the sales process and ensuring continuous customer satisfaction and maximized revenues and profitability.
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
Essential Duties & Responsibilities:
Develop a comprehensive knowledge of all regional vessels, products, enhancements, pricing, and scripting to be effective sellers.
Attain weekly prospecting goals through proactive client outreach as directed by the Regional Director of Sales to identify warm leads for the account management team.
Ability to prioritize overflow of inbound port leads, along with quick response and continued engagement before passing to an account manager.
Convincingly presents pricing and to keep guests engaged and in turn increase sales
Handle objections as they arise by using vast product knowledge.
As directed, take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups, with the goal of driving incremental revenue.
Successfully upsells existing guests to higher-value options and enhancements.
Ability to maintain a flexible schedule weekly, including conducting site visits and meeting clients as needed to support the account management team.
If a territory is not being covered by an account manager or volume for a particular market increases, drive prospecting efforts and close sales under the direction of the regional director of sales.
Attend networking events with the account manager team, with the goal of driving awareness within our local markets.
Serve as a resource for the national sales team, including conducting site visits, greeting clients upon boarding to be the local resource when a national account manager is not present in the local port.
Following the closing of a sale, take on the role of event coordinator and handle all cruise detailing, with a particular focus on public dining cruise and deck charter orders.
High attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution.
As directed, being present during highly detailed events, serving as a liaison between sales and operations.
Ability to stand in for the event coordination team when needed and make sure that the boats are site ready.
Serve as the major driver for post-cruise follow-ups, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.
Work with the Regional Director of Sales to resolve all guest issues in a timely manner.
Use Salesforce CRM system to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities
Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruise details
Maintains good organizational skills through time management, setting priorities, and accurate paperwork
Sends weekly reports as directed by Regional Director of Sales
Compiles necessary reports for two-week meetings, ensuring that all cruise details are visible for sales and operations teams
Additional job duties as assigned.
Requirements & Qualifications:
Bachelor’s degree preferred with a minimum of 1 year of experience in a sales support or selling role
Communicate effectively in oral and written form
Maintain a high level of organization
Be detail-oriented
Handle multiple tasks/projects at one time
Focus on guest needs
Meet deadlines
Establish and maintain effective working relationships as required by job responsibility
Work with Microsoft Office applications (especially Word, Excel, PowerPoint)
Must be able to work a flexible schedule, including nights and weekends to accommodate site inspections and guest needs
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
