Job Description:

Job Summary

The Application Support Associate works with the Application Support Analysts to facilitate the successful design, development, implementation, maintenance, and ongoing support of various software systems and applications. This position is responsible for many day-to-day application support activities and operates under the guidance and direction of an Application Support Manager with respect to system administration (changes, development, and maintenance).

Key Responsibilities / Essential Functions

• Implements change requests following proper change management protocol. 


• Tests, debugs, and documents system modifications and upgrades thoroughly and accurately.


• Validates that user expectations are achieved.


• Analyzes and revises existing internal system documentation as necessary.


• Ensures users are maintained per documented protocols


• May assist in training.

Job Requirements

Education:

• Bachelor’s degree in business or computer information systems required, with a focus on system analysis and/or project management.

Required:

• 2+ years of experience in basic systems administration and user management.


• Familiarity with quality assurance/quality control, system testing methodologies, and business documentation concepts.


• Core software application proficiency including Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint.


• Knowledge of bank programs, and familiarity with federal and state banking regulations.


• Working knowledge of ticketing systems.


• Superior organization skills, written/verbal communication skills, customer service skills, and time management skills.


• Adapts to frequent change, delays, or unexpected events.


• Effectively manages competing demands and is detail-oriented.


• Proficient in Microsoft Office products.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

 

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.


• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.


• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.


• The employee will frequently communicate and must be able to exchange accurate information with others.


• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

 

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

 

Education

Preferred

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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