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Senior Manager, Channel & Product Activation at Hilton Global

Posted in Sales 30+ days ago.

Type: Full-Time
Location: Addison, Texas

Job Description:

The Global Distribution team plays a critical role in supporting the Global Sales Organization. Our DS Systems team creates automated solutions that aid in executing the retail compensation component of Hilton’s partner agreements with Online Travel Agencies, Travel Management Companies, Meeting Planner Companies, and key accounts globally. Global Distribution performs data capture, calculation, reconciliation, and payout of commissions on behalf of Hiltons’ 6400+ hotels globally.

What will I be doing?

The Senior Manager, Channel and Product Activations is responsible for implementing new channels, offers, and products in line with Hilton’s strategy around existing and approved distribution partners. This includes being responsible for large-scale projects, testing, documentation, and hotel-facing training!

In this role, you will ensure any new channels or products meet the strategic and commercial goals and are set up to be consistent with the requirements of the department and the company. The Sr. Manager will collaborate with various partners, intermediaries, and internal teams to integrate new opportunities, be responsible for the operational activation and continuously evaluate the value proposition and optimize the efficiency of the channel partners following the activation.

The ideal candidate for this position would have a deep understanding of the online third-party space, including evolving tools and platforms, and experience working with intermediaries and connectivity options. To be successful, the team member will need to have experience establishing and maintaining distribution processes and third-party operations. The Sr. Manager must have a passion for innovation and process improvement.

More specifically, you will:

  • Provide input during the Assessment and Contracting process of any new channel communications

  • Complete implementation assessment of potential new partners; examine efficient integration design and develop a project plan

  • Schedule and conduct operational and implementation meetings, to review processes, ensure progress, and agree on critical metrics with the client

  • Take ownership and provide support for any integration activities in the Implementation process as the need arises by Director

  • Work with internal teams and partners to ensure integration requirements are understood, implemented, and tested promptly

  • Provide level 2/3 support for third-party accounts and participating properties during the projects

  • Support Operations and Optimizations teams during handover from implementation to steady-state and provide training/mentorship where vital

  • Support health assessment processes and sales teams to develop corrective action plans where significant

  • Optimization of Hilton participation across new channels via hotel and rate plan set-up, operational improvements, systems audits, and online analysis.

  • Work with the rate loading team to develop and add new programs and coordinate the launch of these products

  • Review and implement Third Party Distribution related global projects in partnership with Global Revenue Management

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • 3 years of proven experience working in distribution-related roles

  • Experienced in project management with creative problem-solving skills

  • Outstanding analytical skills and strong experience overlooking data and drawing conclusions

  • Self-starter with attention to detail and knowledge of data and technology • Confident working in a cross-functional, fast-paced environment.

  • High proficiency with MS Excel, Word, PowerPoint, and Outlook

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • Degree in Business, Hospitality or Computer Science preferred

  • Five (5)+ years of experience in distribution-related role

  • Proficiency in Spanish

  • Project Management certification

  • Working experience with MS Project and Visio

  • Some proficiency with Access, VBA, and SQL

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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