As a Vice President for the Branch Servicing Strategy in Consumer Bank's Chef Administrative Office, within the Branch Operations product, you will aid our branch digital transformation, creating an omni-channel experience blended from custom digital solutions, new tablet hardware and brick and mortar branches. You will support the Product in determining what should be built and why. You will be tasked with inspiring action to support our product vision to develop integrated, industry-leading tools and applications that simplify, enhance and reimagine the branch experience, meeting all expectations of clients, field leadership and branch roles.

This individual will specifically join the Branch Operations Product with an initial focus on our branch servicing strategy. This includes, but is not limited to, how newly developed or planned servicing-related applications work together to support the branch environment. The right candidate will have familiarity with servicing in the branch or prior exposure to the Consumer Banking environment.

Key responsibilities include:

• Define and own clear branch servicing vision, strategy and guiding principles, developing servicing strategy document that tells a concise story
• Stay apprised with broader firm, line of business, department-level, and key partner strategies to ensure branch servicing vision, strategy and priorities align and support
• Partner with project management on product intake process, shepherding new ideas and requests and quantifying business and/or user value from initiation to product backlog
• Develop and iterate existing and new user personas and journey maps for key branch and field roles (ABs, RBs, PCBs) based on banker servicing plays and input from key partners
• Work with Area Product Owner to ensure branch servicing vision, strategy and OKRs align
• Discover and address new issues and use cases based on feedback and business needs, and develop holistic strategies on how to solution across servicing
• Serve as primary interface to identified LOBs, partners and stakeholders for consistent understanding of branch servicing updates and business needs

• Is a fantastic partner who leads through strong collaboration
• Is highly curious and never settles for good enough
• Is data driven and analytical, while also being a creative thinker
• Is vigorous and thorough in their management of details
• Loves testing, learning and taking calculated risks
• Constantly pushes boundaries of "what could be" to drive innovation
• Always focuses on the big picture, considering impacts outside their given initiatives
• Understands digital and emerging technology and customer trends and can articulate a point of view with conviction on how this may impact the branch experience and the product ecosystem in the future
• Has a relentless focus on the end user
• Possesses some level of understanding of the branch operation and key branch and field roles

• Four-year degree in applicable area of study; MBA a plus
• 5-7 years of experience in digital strategies and innovation, design thinking and agile methodology
• Financial services industry experience a plus
• Excels at managing multiple initiatives simultaneously within tight deadlines
• Strong analytical, problem solving and planning skills
• Develops strong partnerships
• Proven leader and recognized as a team player
• Proven ability to take initiative, influence others, communicate clearly, and achieve results
• Skilled and comfortable at working in a highly matrixed organization
• Comfortable with continuously changing priorities and occasional ambiguity
• Excellent written and verbal presentation and facilitation skills
• Highly proficient in Microsoft Office Suite and Jira

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans