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Service Specialist at Epiq Global Business Transformation Solutions, LLC

Posted in Legal 30+ days ago.

Type: Full-Time
Location: Columbus, Ohio

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

  • Provide mail, copy, printing, scan, hospitality, supply, audio/visual and other services defined or outlined in EPIQ’s service agreement with client

  • Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

  • Maintain a positive team-player mentality

  • Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc

  • Comply with EPIQ’s standards of operations as set forth in the contract agreement

  • Expected to uphold the Standards of Service and best practices developed by EPIQ

General Responsibilities:

  • Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation

  • Monitor and listen to clients to understand inquiries and requests to provide accurate information

  • Accurately produce copy, print and scan projects in accordance to verbal and written instructions

  • Process incoming/outgoing mail and packages via US mail, FedEx, or UPS per site procedures

  • Ensure all projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard

  • Take inventory and restock supply and hospitality stations based on assigned par levels

  • Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm


  • High School Diploma or equivalent

  • Minimum of 1-year professional level work experience

  • Previous experience in a client service-oriented field preferred

Job Requirements:

  • Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

  • Flexibility in dealing with simultaneous projects

  • Attention to detail

  • Ability to lift or move 40 lbs. or greater

  • Ability to walk, bend, kneel, stand, and/or sit for an extended period

  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc

  • Excellent organizational skills

  • Strong initiative required; ability to work independently with minimal direct supervision

  • Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment by their start date.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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