Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we’re dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $45 billion in assets.

• Assist clients with Customer Service related and defined functions, including answering inbound client calls for ACH phone payments, general servicing related questions including general questions related to escrow, taxes and insurance as well as payment options and billing information.


• Participates in department daily functions and duties, including mailed payment processing, processing of ServiceNow tickets (Internal Task assignment System), set up of ACH monthly payments.  


• Participates and completes required Compliance and special trainings as assigned.

Requirements:

1-3 years directly related customer service experience

Call Center Experience

Advanced computer skills

Some Saturdays and overtime may be required

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.