Job Summary

Under general supervision is responsible for processing customer orders and providing service support.

Duties and Responsibilities

• Provide prompt and professional customer service in support of the sales order fulfillment process to include order status information, shipment inquiries, order issue resolution, etc.


• Utilize an Enterprise Resource Planning (ERP) solution or other software suite to complete order distribution, logistics, and processing.


• Run and provide informational reports as required or deemed necessary; distribute monthly reports.


• Maintain process and communication documentation for each account.


• Review sales orders for completeness; work with internal and/or external sales representatives to resolve issues prior to requesting routing from customers


• Confirm purchase orders in customers' data bases (where applicable) and request transportation routing.


• Navigate through customer portals (websites) to request routing and communicate with customers.


• Review and refer to customer routing guides to understand compliance requirements.


• Release sales orders per customer routing (ship dates).


• Complete customer score cards, ensuring completion by set due dates.


• Review customer fines/chargebacks; gather supporting documentation to dispute

Qualification Requirements

Minimum Education:

• 
  

  High school diploma or completion of GED equivalent.

  
  

Minimum Experience:

• Three (3) years of logistic, traffic planning, and/or customer service experience within the consumer goods manufacturing or distribution industries.

Licensure/Certification(s):

• None.

Knowledge, Skills and Abilities

• Knowledge of the sales fulfillment and support functions.


• Proficiency using a Personal Computer (PC) to include Microsoft Word and Excel.


• Proficiency using an ERP solution (i.e., SAP) or similar platform.


• Good communication skills and the ability to effectively communicate in English both verbally and in writing.


• Good customer service skills and the ability to professionally interact with customers and present a favorable image of the company.


• Time management skills.


• Ability to work in a fast-paced environment.


• Ability to work flexible or non-traditional hours when necessary and as appropriate to meet customer needs.


• Ability to maintain regular and predictable attendance.


• Ability to work in a constant state of alertness.


• Proficiency in Math

Physical Requirements

Normal Office Environment

For employment within the United States, Lamplight Farms Incorporate, a division of the W.C. Bradley Co., uses E-Verify to confirm the employment eligibility of all newly hired team members. To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify.

Lamplight Farms Incorporated, like all divisions of the W.C. Bradley Co.

is an Affirmative Action / Equal Employment Opportunity employer.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.

Federal law requires Lamplight Farms Incorporated, like all divisions of the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with Lamplight Farms Incorporated and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office at 262.790.8616 or visit us at W140N4900 Lilly Rd, Menomonee Falls, WI 53051.