Job Description:

Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 11920

Pay Grade: US-C16

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

The Program Manager, Medical Affairs will play a key-role in the Medical Affairs Operations team. The Operations team within Medical Affairs (MA) enables research, innovation, and skills acquisition for Healthcare Providers (HCPs) by supporting the company's strategic initiatives in accordance with Regulatory and Compliance requirements.

This individual will manage our Clinical Training & Innovation Centers (CTIC) Program, where a relationship exists between KARL STORZ and a healthcare entity to support and promote teaching, education, research, and development to enhance minimally invasive surgery through technological innovation in a pre-clinical or laboratory setting.

This individual will be dedicated to supporting our existing CTIC needs regarding their equipment on-site with training, preventive maintenance, repairs, and regular audits. This individual will proactively reach out to our CTIC to obtain utilization data and will analyze and provide insights to optimize our program. As needed, this individual will help coordinate and attend educational events to facilitate the use of KARL STORZ equipment.

This individual will also support Medical Affairs operations as it relates to Investigator-Initiated Research Studies and Innovation with Industry Partners. This will require a dynamic person who possesses passion for advancing clinical care when interacting with Health Care Providers, Scientists, Research Coordinators, and KARL STORZ colleagues. This person must adhere to the requirements of Federal & State Regulations, KARL STORZ Policies and Processes, while maintaining Service Levels on communication.

This position reports directly to the Associate Director, Medical Affairs in our Medical Affairs department.

KEY RESPONSIBLITIES

Nearly 50-60% of time will be in managing our Clinical Training & Innovation Centers Program. This will require a dynamic person who possesses passion for clinical training and innovation when interacting with Clinical Leaders, Surgeons, and Teaching Programs. This person must possess sufficient procedural and product knowledge to support both clinical and operational conversations. This person must adhere to the requirements of our Company Policies and Grant Committee, while maintaining Service Levels on communication.

• 
  Relationship Management
  
  
  
  • Regularly interface with Surgeons, Medical Societies, Medical Education Directors, Operations Managers, and Lab Specialists at multiple CTIC.
  
  
  • Support all inquiries from next steps on requests, to address equipment not functioning, to opportunities to enhance training programs.
  
  
  
  


• 
  Contract Management
  
  
  
  • Oversee contracting and processing of agreements.
  
  
  • Liaison between internal & external stakeholders to execute contracts in a timely manner.
  
  
  
  


• 
  Asset Management
  
  
  
  • Manage the process of care and maintenance of KARL STORZ products at CTIC.
  
  
  • Manage inventory to minimize equipment on-hand and manage costs.
  
  
  • Coordination of future events along with identification of specific needs in relation to procedural trainings that may occur. Coordinate procedural equipment loans and any additional support needs.
  
  
  
  


• 
  Analytics & Insights
  
  
  
  • Define evolving utilization data through acquisition, transformation, & analytics.
  
  
  
  

The remainder of time will be spent managing our Research & Innovation Program with various internal and external stakeholders. These activities could involve grant support to Healthcare Organizations or Industry Partners, while working with our internal team members, from Marketing to Global Product Development.

• Relationship Management


• Regularly interface with Principal Investigators, Research Coordinators, Materials Management, and research teams at multiple Healthcare Organizations.


• Support all request inquiries and work with team to ensure all required information is submitted


• Contract Management


• Oversee contracting and processing of agreements.


• Liaison between internal & external stakeholders to execute contracts in a timely manner.


• Reporting & Close-out


• Work with sites to receive quarterly reporting on progress of research


• Manage the equipment return and study closeout process


• Obtain publications at end of studies

Essential Elements

• Reports directly to the Associate Director, Medical Affairs.


• Ability to work independently and make effective decisions while taking general direction from the managing team.


• Demonstrates strong commitment to servicing customers and collaborating in teams.


• Travel requirement will be 20-30% to Clinical Training & Innovation Centers, top-tier teaching hospital, medical schools, and/or to major medical society's annual meetings.


• Congenial, engaging conversationalist, critical thinking ability, high energy.


• Professional writing, presentation, and communication skills.


• Protects employee and customer confidentiality.


• Possess exceptional organizational skills and the ability to multi-task.


• Strong listening skills and customer orientation for problem solving


• Ability to build relationships, both internally and externally

Qualifications

• A minimum education level of a bachelor's degree in a related field is required.


• 6 to 10 years of biomedical engineering, healthcare, surgical education, or clinical research experience.


• Excellent verbal and written communication skills


• Strong listening skills and customer orientation for problem solving


• Possess excellent multi-tasking, organizational, analytical, and time management skills


• Must be able to prioritize workload effectively, process work with minimal errors, and meet established deadlines


• Must be able to interact with multiple people on all levels and work on projects with frequent interruptions


• Proficient in Microsoft Office Applications required


• Experience with Tableau, PowerBI, or other data visualization software is ideal.

Institutional and/or Professional Standards

• Comply with current laws, other regulatory agencies, and institutional and operating systems.


• Adheres to all KARL STORZ Policies and Procedures as they apply.


• Presents self with professional appearance and conduct.


• Demonstrates willingness and ability to problem-solve and participate in decision-making and innovative strategies.


• Demonstrates up-to-date job knowledge.


• Demonstrates knowledge of, and adherence to, departmental policies and procedures, utilizing KARL STORZ resources efficiently.


• Completes work assignments in timely and efficient manner.


• Participates in various internal and external work groups as required.


• Fosters a cooperative environment and works in a collegial fashion with peers in other organizational units.'

#LI-NM1

Vaccine requirements at KARL STORZ due to COVID-19

KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

• Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*


• 3 weeks' vacation, 10 holidays plus paid sick time*


• 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution


• Section 125 Flexible Spending Accounts


• Life, STD, LTD & LTC Insurance


• Tuition reimbursement of up to $5,250 per year


• Fitness reimbursement up to $200 annually


• Employee referral program of up to $2,000 per hire


• And much more!

*Field sales, internships and part-time employees are not eligible except for where required by state law.

Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

Notice to Employment Agencies

This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

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