Job Description:

PATIENT SERVICES REP

Apply Job ID 58164 Job Type Full Time Shift Day Specialty Clerical/Administrative

Short Description

This position has a strong emphasis on customer service to our patients.

Must ensure quality patient scheduling, positive telephone etiquette and customer

satisfaction in support of the mission of Cooper University Hospital.

Serve as the front line contact person for all incoming patients.

Greet, register, schedule, collect point of service copays and provide general information to

patients and their families using AIDET.

Must have the ability to be organized, take independent action and project Cooper's values

to both customer and co-workers.

Serves as patient's non-clinical navigator during discharge coordination.

Special Requirements

Education:	High School Diploma or equivalent required.
Experience:	Minimum one year of recent registration or billing experience working in a medical facility preferred. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. Epic experience preferred. Excellent organizational, written/verbal communication and teamwork skills. Demonstrated performance of excellent customer service skills.
Required License/Certifications/ Registration:
Other Qualifications:	Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Scheduled Days / Hours: Mon-Fri, Business Needs

Scheduled Days / Hours: Full time night shift; 7:00pm - 7:00am, rotation to other shifts, if needed; including a rotational weekends and holidays schedule.

Education: Graduate of NLN accredited School of Nursing - Bachelor Degree preferred.

License/Certifications/Registration: Current NJ-RN License (Registered Nurse); Current American Heart Association BLS Certification (Basic Life Support for Health Care Providers); certain specialties may require advanced certification (i.e. ACLS, NALS, PALS)

Apply Apply Now