Job Title: Associate Producer, Player Support

Requisition ID: R010010

Job Description:
Job Title:Associate Producer, Player Support

Reporting To: Senior Manager, Service Planning and Production

Department: Player Support

Location: El Segundo, CA

Your Platform

Founded in 1979, Activision has continuously disrupted the world of entertainment as a leader in the videogame industry. With a history of delivering iconic game changers -- like Pitfall® , Tony Hawk®, Guitar Hero®, Crash Bandicoot™, Skylanders ™ and Call of Duty ® -- our obsession is delighting our players around the globe. Focused and committed to innovation, we consistently deliver the most beloved, engaging and successful entertainment.

And while we have world-class franchises, infrastructure and resources, our success comes from a passionate, talented and diverse team of people producing greatness together. So, if you're interested in our biggest priority, it's our people.

We're currently driving the next era for our company and community by creating amazing experiences for fans and continuing to make Activision an inclusive place where everyone can thrive.

Join us, make history. To learn more, check us out at www.activision.com , www.activisiongamesblog.com or @Activision on Instagram, Twitter, Facebook and LinkedIn.

Your Mission

Activision is looking for a dynamic Associate Producer to join our Player Support planning and production team. We're looking for someone with experience and passion for driving great player experiences across customer support and gaming. You're a professional that can represent business objectives cross-functionally, advocate for the best player experiences, and help drive key initiatives from planning to launch.

This Associate Producer will help serve as a key advocate for Player Support: understanding business needs, examining policies and ensuring adherence. This role will drive new business functions, refine operating procedures and manage production components. This is a great opportunity to work cross-functionally with teams across Activision to improve existing processes and create new capabilities to keep players engaged and in the game!

This position is based in El Segundo, CA and may require up to 25% travel.

• Drive the creation of business plans, project schedules, and production pathways


• Establish competitive benchmark analysis, with recommendations to help influence business decisions and next steps


• Perform audits and investigate root-causes from failures to improve business practices


• Establish custom processes tailored to project scope, time, resources and dependencies


• Manage workflows for support features requiring production activities (requirements, design, analysis, feedback, development, testing, deployments)


• Lead cross-functional teams to achieve goals and objectives, set priorities and drive throughput


• Understand and communicate key milestones, task deadlines, and stakeholder feedback to team members


• Predict, identify and propose solutions for impediments, project risks and issues


• Work with product managers and experience teams to design, enable and implement industry leading support features


• Collaborate with the teams to overcome complex problems, improve product quality and stay on track


• Improve existing and/or create new processes to help communication and efficiencies


• Assist with validating and measuring user experience success via usability testing and post deployment evaluation


• Partner with support analytics teams to understand key metrics enablingcontinuousimprovement across support services (live-help, self-service)

Player Profile

Experience

• 2+ years as a producer, project manager, product manager or equivalent level position in a product development or creative environment


• Knowledgeable about video games and trends in the industry


• Understanding of project management methodologies (agile/scrum/kanban, waterfall).

Key Attributes:

• Degree in Project Management, Information Technology or related


• Outstanding organizational skills to multi-task demanding work priorities and effective use of resources


• Experienced performing in collaborative software (JIRA, Confluence, Sharepoint, Google workspace)


• Strong tasks and issue-tracking processes with attention to detail and accuracy


• Excellent communication skills, both written and verbal


• Impressive talents to build compelling presentations and deliver to the applicable audience


• Proven organizational skills to work closely with many internal / external groups, and vendors


• Strong business acumen with a track record of leveraging data and analysis to make decisions and influence others


• Highly creative, detail-oriented, passionate about delivering the best user experience possible


• Experience creating effective Business Requirement Documentation


• Ability to create user experience documentation, user flows and wireframes

Extra Points:

• Experience in a customer experience/support function


• Project management certifications (e.g., PMP, CSM)


• Experience in user-experience and design applications (Photoshop, Visio)


• Understanding of web technologies (HTML, CSS, JavaScript)


• Experience with customer support related CRMs (Salesforce, Zendesk)


• Passion for video games

Our World

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty ®, World of Warcraft® , Overwatch ®, Diablo ®, Candy Crush ™ and Bubble Witch ™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.