Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Circulates throughout the slot floor, maintaining visibility for guests.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Observe all activity within assigned area, offering assistance and instruction on machine functions and payouts to slot players.
Know the various types of slot machines.
Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level with Slot Dispatch.
Prepares slot payoff requests up to $20,000.00 and tax forms for jackpots, obtaining verification and payment as appropriate, in a manner consistent with company SOPs.
Verifies jackpots to be paid and ensures they are paid accurately.
Authorizing jackpot overrides and beefs.
Replenish slot machine e-tickets when necessary and redeem e-tickets for guests.
Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
Maintain monetary and paperwork accuracy and efficiency within department/property standards.
Provides information to guests, such as how to play various gaming machines, how to use Isle Play, and general information about the casino, marketing events, and games offered.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Line up slot chairs by the machines in the assigned areas.
Perform other duties as assigned or reasonably requested by any member of management.
Operating Principles : Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of See Say Smile to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.
Tools and Technology : Use of hand-held radio, hand-held scanner, money pouch, telephone and PBX system, and other slot-related tools and supplies and desktop computer.
Licensure : Must be able to obtain and maintain a 1051 Slot "Professional" License. Must be at least 21 years of age. Five (3) years of tax returns required.
QUALIFICATIONS
Experience: Two to Five years experience in gaming preferable in slots with a 2-year degree in related fields or equivalent work experience.
Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations.
Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands: Required to walk and stand for entire shift; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear; and lift up to 50 pounds. Must also frequently bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs.
Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Monitor performance of slot machines, activity, and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary. Promote the See. Say. Smile. and Net Promoter culture through actions and positive attitude.
