The primary duty of this position is to provide technical solutions and support of the Yardi system and all integrated software systems for Centerspace.
Expectations
Provided with parameters but not explicit instructions. Instrumental in devising solutions. Able to comprehend complex issues and provide suggestions for problem-solving. Requires little supervision and is self-directed. Able to prioritize, set and meet deadlines.
Essential Duties and Responsibilities include the following:
Provide technical support to end users through prioritizing and managing Support Center requests to ensure time sensitive issues are handled quickly and efficiently
Works closely with functional leads to create and develop advance reporting within Yardi
Knowledge of Yardi's YSR, working independently to design and develop reporting solutions for end users
Proficient in working with Yardi databases to stage, test, and train system users on new features
Experience with integrating Yardi data into open platforms via data warehouse or Business Intelligence software
Provide technical support with system upgrades, implementations, integrations, releases and maintenance
Collect and understand reporting requirements to developing custom reports
Assist in leading functional discussions to collect critical business requirements from functional leaders throughout the organization
Work with technology stakeholders in architecting technology solutions based on critical business requirements
Provide guidance to leadership on technology initiatives related to Yardi
Setup and manage user and group security access of all Yardi modules
Manage third party application integration with Yardi suite
Lead in the planning, development and implementation of Yardi modules and Yardi enhancements
Manage Yardi software updates
Triage incoming help desk requests or service issues and identify trends to make recommendations for training opportunities or gaps in processes
Research issues, determine when an issue needs to be sent to external support, and act as the liaison between external support and the end user through resolution
Facilitate recurring systems training and troubleshooting for all Yardi users
Assist in company-wide security compliance across all systems and users
Responsible for managing security roles within Yardi
Responsible for public/internal audit of Yardi system including controls testing
*Back up for this position is provided by the VP of Information Technology and/or external contractors if needed.
Travel
May be required to travel.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Community Involvement
Encouraged to belong to and/or serve on committees of local service clubs, administrative professional associations, Chamber of Commerce, or other business networking groups.
Competencies
To perform this job successfully, an individual should demonstrate the following competencies:
Technical Skills
Analytical - Synthesizes complex or diverse information, can organize and process diverse technical information, collects and researches data, uses intuition and experience to complement data, designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations, uses reason even when dealing with emotional topics.
Communication
Oral Communication - Speaks clearly and persuasively in positive or negative situations, gives full attention to what others are saying without interrupting, take time to understand what is being said, effectively expresses ideas and opinions.
Written Communication - Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet different audiences, presents numerical data effectively, able to read and interpret written information.
Customer Service Orientation - When dealing with internal or external customers - Manages difficult or emotional situations, responds promptly to customer needs or requests, solicits customer feedback to improve service, follow through on requests for service and assistance, meets commitments.
Teamwork & Collaboration - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone's efforts to succeed, includes when appropriate and works effectively with all other departments to accomplish company goals.
Leadership
Visionary Leadership - Displays passion and optimism, inspires respect and trust, mobilizes others to fulfill the vision, provides vision and inspiration to peers and subordinates.
Strategic Thinking - Develops strategies to achieve organizational goals, understands organization's strengths & weaknesses, analyzes market and competition, takes calculated risks to accomplish goals, identifies external threats and opportunities, adapt strategy to changing conditions.
Delegation - Delegates work assignments, matches the responsibility to the person, gives authority to work independently, sets expectations and monitors delegated activities, and provides recognition for results.
Leadership - Exhibits confidence in self and others, inspires and motivates others to perform well, effectively influences actions and opinions of others, accepts feedback from others, gives appropriate recognition to others, able to build morale and group commitments to goals and objectives, demonstrates group presentation skills, participates in meetings.
Organizational Support
Respect & Diversity - Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, embraces differences and utilizes those differences to the company's benefit, builds a diverse workforce.
Ethics & Integrity - Treats people with respect, keeps commitments, inspires the trust of others, works with honesty, integrity and ethically, upholds organizational values, maintains confidentiality.
Professionalism - Approaches others in a tactful manner, reacts well under pressure, Treats others with respect and consideration regardless of their status or position, keeps emotions under control, focuses on resolving conflict not blaming, maintains confidentiality, accepts responsibility for own actions, follows through on commitments. Represents a professional image of Centerspace in conduct and adherence to dress code requirements.
Organizational Support - Completes tasks correctly and on time, supports organization's goals and values, demonstrates accuracy and thoroughness, looks for ways to improve and promote quality outcomes.
Personal Responsibility
Responsibility - Know and adhere to all federal, state, and/or local laws as well as company policies and procedures contained in the manuals, handbooks and training provided by Centerspace or as otherwise communicated (verbally or in writing) to employees.
Resourcefulness - Understands how to get results, where to find answers to problems, consults a variety of resources in order to accomplish results, able to multi-task.
Motivation & Enthusiasm - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, positively contribute to overall work environment.
Adaptability - Adapts to changes in the work environment. manages competing demands, changes approach or method to best fit the situation, able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, asks for and offers help when needed.
Attendance/Punctuality - Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - Bachelor's degree in a computer related field required; and two to three years Yardi administration related experience; or equivalent combination of education and experience.
Travel - Travel to other Centerspace locations may be required. Normally works a standard day-time shift, however it may be required to work evenings, nights, and/or weekends for certain upgrades and repairs.
Driving Requirements - Valid driver's license is required.
Physical Demands - While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Environment - While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts or risk of electrical shock. The noise level in the work environment is usually quiet.
Knowledge/Skills/Abilities
Language Skills - Ability to read and interpret documents such as professional journals, technical procedures, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to explain technical information to groups of employees in a manner in which they can understand.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills - A working knowledge of management information systems is required. To perform this job successfully, an individual should be familiar with standard business and office software packages (Microsoft Office applications: Word, Excel, Outlook, PowerPoint, etc). Advanced knowledge of Yardi operating system architectures. Intermediate knowledge and troubleshooting capabilities.
