Job Description:

Location McHenry, Illinois
Business Unit Northwestern Medical Group
Job REQID 32896
Job Function Customer Service
Shift Day Job (1st)

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Description

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.


• Completes check-in/out functions as directed.


• Confirms and updates patient identification and demographic/insurance information.


• Completes patient registration as needed.


• Obtains patient consents/authorizations.


• Collects co-payments, past due balances and point of service payments.


• Posts payments, process billing information and perform end of day cash drawer closing.


• Keeps waiting area clean and comfortable.


• Informs patients of any delays or changes in appointment status.


• Schedules appointments as necessary.


• May perform other duties as assigned.

Qualifications

Required:

• High school diploma or GED equivalent.


• Zero (0) to two (2) years experience in a customer service position.

Preferred:

• Bachelors degree.


• Previous experience in a healthcare setting.


• Working knowledge of medical terminology.


• Bilingual.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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