The Workforce Manager is responsible for oversight of staff assigned to each Customer site. In this role, the Manager is accountable for the Customer's satisfaction, the attraction and retention of staff and the technical expertise supporting quality and timely work product. The Manager will be a leader of his/her staff, a Subject Matter Expert (SME) resource, and an ambassador of our Core Values. Managers are responsible for onboarding, nurturing, technically supporting and retaining all members of the workforce within their vertical. The Manager will ensure all Customer and staff issues are addressed in a timely and constructive manner.
Day to day direct management and oversight of all staff operations for each Customer site assigned
Manages resources to ensure all client deliverables and timelines are achieved
(Managed Model).
Reconciles Production Logs (Managed Model).
Approves time cards (Managed Model).
Takes primary responsibility for all daily operations at Customer site
Communicates escalations as needed to RCS Leadership.
Provides a focused, warm and organized onboarding experience for new employees as they transition from the recruiting to operations
Provides employees with timely communication in response to Customer related issues as well as any internal related questions to ensure a successful experience
Monitors workflow, productivity and quality at all Customer sites
Monitors, assesses and assigns workload for all employees
Monitors employee performance against established performance metrics
Conducts performance reviews, at a minimum, annually and interim as appropriate or performance required.
Identifies staff educational needs through continuous accuracy rate monitoring
Monitors and recommends staffing levels based on volumes and project goals
Proactively coordinates with each Customer site to ensure timely and appropriate staffing including backfill, vacations, ramp, and support for each work type
Develops and maintains supportive and positive relationships with all employees
Serves as Subject Matter Expert (SME) (internal & external)
Monitors and enforces compliance and quality program
Minimum Education/Certifications:
CCDS, CDIP, CCS, RN, RHIT, or RHIA
5 + years coding and/or auditing/ CDI/Case Management/ Cancer/Trauma Registry experience (applicable to primary role specialty)
Strong written and verbal communication skills in order to facilitate continuous guidance and feedback to coders/CDIS, auditors, colleagues and management as well as at Customer sites
Excellent organizational and computer technical skills
Experience with remote coding/CDI and associated software applications
Experience with various Encoder, CAC and EHR software applications
Proficiency with MS Word, Excel and Power Point
Ability to use coding references such as (Coding Clinic, CPT assistant, etc.)
Understanding of physician query processes
Ability to manage multiple projects and meet deadlines
Ability to lead, manage and retain a minimum of 5+ employees
Ability to manage a minimum of 5+ Customer sites and projects associated with each
Ability to handle conflict and offer actionable resolution
Ability to travel
Preferred Education/Certifications:
5+ years of Coding/CDI/ Case Management/Cancer/Trauma Registry Management experience, preferably managing a remote staff (applicable to primary role specialty)
Bachelor's Degree
Basic understanding of healthcare billing / accounting systems
AMN Healthcare is anEEO/AA/Disability/ProtectedVeteran Employer
We encourage minority and female applicants to apply
AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry. We value professionalism in everything we do - this includes the professional presence we project as we interactwith internal and external customers
