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Customer Service Representative at Vector Security, Inc.

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time
Location: Wilkes Barre, Pennsylvania





Job Description:

Vector Security is looking for a Customer Service Representative to join our Customer Care Center located in Wilkes Barre, PA. Not familiar with our industry? That’s okay! We will teach you everything you need to know to perform the functions of this position. What we would like you to have is:


  • Excellent communication skills, including professional and friendly telephone etiquette, a strong vocabulary, technical aptitude.

  • Demonstrated computer proficiency (minimum typing of 35 wpm) including email, web applications, and contact management software.

  • Organized with demonstrated attention to detail while also displaying a sense of urgency.

What you’ll do:


  • Troubleshoot and resolve customer issues and complaints with the utmost care and respect by listening to their problems and assisting them to a satisfactory resolution.


  • Serve as the primary contact, via incoming calls, between the customer and the company, including various business partners, providing real-time first encounter service, as well as post-installation technical support by covering a range of topics.

  • Schedule service appointments utilizing software for selecting appropriate technician and documenting any travel required.


  • Provide customer feedback to management to continuously improve the customer/end user experience.

The schedule for this position is Monday thru Friday, 8A-5P.

Why join us?

We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time. 

Our Values:


  • Win as a team.

  • Do the right thing.

  • Make a difference every day.

  • Get it done.

  • Think big.

If you share these ideals, we’d love to hear from you!

Benefits:

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:


  • Medical, dental, and vision coverage

  • Company paid life and AD&D insurance

  • Company paid short- and long-term disability

  • Voluntary benefit products

  • 401k retirement savings plan

  • Paid time off for vacation, sick days and floating holidays

  • Tuition reimbursement

  • Employee Assistance Program (EAP)

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Experience


Required


  • 1 - 2 years: Customer Service


Preferred


  • 1 year(s): Troubleshooting

Education


Required


  • High School or better

Skills


Required


  • Microsoft Office

  • Attention to detail

  • Listening


Preferred


  • Organization

  • Time management

Behaviors


Required


  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


Preferred


  • Team Player: Works well as a member of a group

  • Enthusiastic: Shows intense and eager enjoyment and interest

Motivations


Required


  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


Preferred


  • Self-Starter: Inspired to perform without outside help

  • Goal Completion: Inspired to perform well by the completion of tasks

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description





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