We're hiring for aClient Services Support Specialistwho will work closely with IT management and Network Engineering proactively providing support and training to Global's end user community. The Specialist will create and update knowledge base content while interacting with IT Solutions Architects and management to solve technology issues and/or recommend enhancements with IT services.
75 years and counting Global Partners creates a dependable, cost effective and reliable source of energy for our customers. We've also successfully developed community integrated convenience stores where we aretransforming the customer experience and rethinking what it means to lead as the adaptive energy distribution company.This is a source of pride and frankly we don't plan on stopping. With our recent game changers such asPaybyCar Contactless Paymentandsupporting locally sourced products, we are looking to continue responsible and innovative growth. From design, supply, and tech we're looking for people to contribute to our company's direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what's next.
The Types of "Energy" You Bring -
You are motivated to learn new technologies and actively participate in process improvement of
information technology.
You show communicative effectiveness in all interactions and with all levels within the
organization.
You are highly organized and possess proven problem-solving finding solutions in a timely
manner.
You can manage competing priorities in a fast-paced work environment
You are resourceful and take initiative to meet goals and objectives.
You effectively work within a dynamic team environment.
You possess proficient documentation skills in MS Visio, MS Word, and MS Excel.
You always maintain a professional demeanor.
"Gauges" of Responsibility -
Assist end users with installation, configuration and troubleshooting of hardware and software to ensure continued usability of equipment and software.
The setup and maintenance of desktop and laptop computers, printers, mobile devices, and other equipment.
Provide proactive support and training to the user community with the use of existing and new technologies, hardware and software.
Assist in the onboarding and offboarding process of employees.
Monitor the technical infrastructure using Global's Network Monitoring Platform.
Analyze the effectiveness and efficiency of existing systems and processes when appropriate and recommend enhancements to the overall IT infrastructure.
Contribute knowledge and updated information into Global's IT knowledge base.
Track and communicate the status of deliverables throughout the project lifecycle.
"Fuel for You -
Coins!We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
Health + Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead- We offer 401k and we match it!
Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service.
Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice.
The GPS of our Interview Process
First thing first, if you're interested in the role, please apply.
A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you to schedule interviews.
We conduct "in-person" (ZOOM) interviews and provide additional hiring information items needed at that time.
QUALIFICATIONS:
2 to 3 years as a Tier I Technical Support Specialist
Proven working knowledge of Windows 10, Windows Server 2012, 2016, 2019 and MS Office
Basic knowledge of Microsoft Active Directory, DNS, DHCP and IP Networking
Strong working knowledge of HP Laptops, Desktops and Printers
Proven experience with the Apple ecosystem, troubleshooting Mobile Device issues (iPhones, iPads)
Effectively support remote users via phone, email and desktop remote control software
Additional Requirements
High school education or GED
Basic IP Networking and WLAN Wireless skills is a plus
Experience working with LAN printers to include setup and configuration
Participation in Global's "off-hours" coverage rotation is required
You have flexibility to travel to remote sites
Education Requirements: High school education or bachelor's degree in Computer Science a plus.
We are an equal opportunityemployer.Weconsider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
