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Technology Support Services Manager - Firm Technology at Horne LLP

Posted in Information Technology 30+ days ago.

Type: Full-Time
Location: Ridgeland, Mississippi





Job Description:

HORNE is a service-minded business advisory firm, rapidly growing to serve 48 states, Washington D.C., Puerto Rico, and the U.S. Virgin Islands. We support our over 2,200 team members with opportunities to grow and develop through unique challenges that serve our clients across seven focus areas. The Technology Support Services Supervisor in Firm Technology will be based in our Ridgeland, MS office.


Primary Responsibilities:



  • Manage helpdesk and desktop support staff

  • Conduct performance evaluations; make hiring and disciplinary decisions and salary recommendations.

  • Assign work to technical staff to ensure timely and effective response

  • Monitor helpdesk operations and escalate help-tickets to ensure client's problems are handled expeditiously

  • Oversee desktop support requests and resolutions to determine trouble trends or problem support areas and to ensure support procedures are being followed.

  • Provide management reports on help-desk operations and issues regarding the support of Information Resources.

  • Train Information Services Specialists on operational procedures and troubleshooting techniques.

  • Follow-up on support issues to ensure problems are resolved and service is improved.

Required Education and Experience:



  • Bachelor's degree in Information Technology, Information Systems, or a closely related field OR equivalent combination of education and experience

  • Minimum of ten (10) years' experience supporting information resources

  • Minimum of six (6) years' experience in a supervisory or team lead role

Required Skills:



  • High energy and the ability to deal with a variety of technical issues simultaneously

  • Demonstrated commitment to projects (ownership and accountability)

  • Team leadership is the support of end user technology needs

  • Very strong written and verbal communication

  • High level of attention to detail

  • Desire to train others

Experience in the following preferred:



  • Exchange/Outlook

  • Office 365

  • MS Office

  • Windows 10

  • MacOS

  • Support Ticketing software

  • Inventory Management      


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Manager & Supervisor





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