Job Description:

HORNE is a professional services firm founded on a cornerstone of public accounting.  

Our 1,000+ team members serve clients from offices and project locations in 13 states, Washington D.C., Puerto Rico and the U.S. Virgin Islands. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. 

The Production Supervisor will be responsible for monitoring the daily production operations and ensure that they meet Key Performance Indicators as outlined by the Project Management Team. Their duties will include monitoring employees Team production٫ organizing workflows and analyzing the efficiency of application processes. 

 

Job Responsibilities: 

•  Directly responsible for the day to day administration of users in the call center systems including setup of new users, permissions and user changes.


• Maintain and forecast schedules for all call center projects.


•  Manage timekeeping system including review and reconciliation of sub contractor time and invoicing.  


• Manage personnel requisition process and coordinate with Recruiting as needed.


• Coordinate with Payroll and HR as needed to maintain system processes and procedures.


• Prepare reports on and analysis of performance to Call Center managers.  


• Detect issues in efficiency and suggest improvements.

 

Job Requirements 

• 2+ years' experience 


•  Good practical experience with MS Office 


•  Call center or production based experience at a lead/supervisor level.


• Experience in large scale schedule management.


• Strong organizational and leadership skills٫ together with a results-driven approach 


• Strong communication and interpersonal skills 


• Self-motivated and problem solver. 


• High School Diploma; bachelor’s degree in business administration or other relevant area is preferred.

 

HORNE Values… 

 

• A forward-thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. 


• A work environment that promotes collaboration, consistency and community service to empower people. 


• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. 

 

 

 

HORNE Offers… 

 

• An unrivaled distinctive, special culture that values collaboration, innovation and positive energy which HORNE calls the Wise Firm ©. 


• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. 


• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. 

 

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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