The Student Support Advisor I is responsible for promoting student success through accurate and responsive advisement in the areas of academics, student finance, and service-related areas, providing support and advocacy as needed for students throughout the student life-cycle
This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) within their assigned portfolio
The Student Support Advisor functions as a role model for our TEACH values and fosters a culture of CARE consistent with our mission, vision, and purpose
This role requires the ability to work flexible hours including evenings and rotating Saturdays
The primary method of connecting with students will be through incoming and outbound phone calls
Responsibilities:
Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their education
Creates and confirms an accurate financial plan by establishing time frames to complete any application process in order to be financially prepared to start and stay in school
Continuously reviews student account to advise students on their financial eligibility
Using a high level of discretion and independent judgment continuously evaluates the academic and financial plans throughout the student life cycle and makes appropriate adjustments to ensure successful student outcomes
Utilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students
Documents all interactions in the appropriate institutional systems
Analyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes
Coaches students to explore alternatives to overcome barriers to persistence or graduation
Makes appropriate resource referrals when necessary
Collaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduation
Maintains a thorough understanding of all academic and Title IV programs, policies, and procedures including institutional policies and federal and state regulations
Complies with applicable federal and state laws Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization
Promote student self-service tools during advising sessions and new student orientation
Engages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students in order to deliver first contact resolution
Completes other duties as assigned
Qualifications:
Bachelor's degree required
1+ years of customer service or related experience required
1 year or more of experience in Higher Education is desirable
Ability to work a variety of office hours including evenings and weekends
Able to sit and work at a desk and on the computer for extended periods of time
Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Experience with Student Financial Aid software application a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
This role requires the ability to work flexible hours including evenings and rotating Saturdays
Bachelor's degree required
1+ years of customer service or related experience required
1 year or more of experience in Higher Education is desirable
Ability to work a variety of office hours including evenings and weekends
Able to sit and work at a desk and on the computer for extended periods of time
Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
Home office must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet (Dial up, Wireless, or Satellite internet service cannot be used)
High level of interpersonal, communication, and problem-solving skills
Ability to work independently as well as function as part of a team
Must be a self-starter with the ability to prioritize effectively
PC skills in Microsoft Office, Internet applications, and database software
Experience with Student Financial Aid software application a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
This role requires the ability to work flexible hours including evenings and rotating Saturdays
