Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
JOB RESPONSIBILITIES
Provide timely customer service via incoming inventory
Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
Responsible for the quoting of new business, issuance of endorsements and renewal policies; responding to inquiries
Demonstrate the ability to analyze information to make appropriate decisions and solve problems
Learn with a high regard for accuracy basic knowledge of Property and Casualty insurance principals and company products
Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries
Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work within the established timeframe.
Works well with both internal/external business partners to provide quality products and services for our customer
Complete assigned tasks and any other duties as assigned
Assist phone staff as needed
JOB SKILLS/COMPETENCIES:
Strong customer service skills including oral and written communication
Experience in customer service environment preferred
Knowledge of customer service principles and practices
Property and Casualty experience is preferred
Ability to handle multiple priorities within strict time constraints
Excellent collaboration skills
Possesses the ability to work independently to complete assignments in a timely manner
Demonstrated commitment to team and departmental goals
Ability to make informed decisions, achieving the appropriate results
Excellent data entry skills are required
Knowledge of MS Word and Excel
Work overtime as needed
Ability to work any shift between the hours of 8am and 5pm EST, M-F based on business need
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. Chubb is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.