The HR Business Advisor role sits within the firm wide HR Advisory organization and is responsible for working with leaders in our organization to execute strategic people priorities. They help senior leadership engage with others in HR and with specialists to bring resolution to their HR-related matters.
This is a new and exciting opportunity to support the Small and Mid-sized Business (SMB) segment of Merchant Services which sits within the broader Wholesale Payments organization. We are looking for a HR Business Advisor who will work closely with our leadership to help drive the SMB people agenda.
Responsibilities will include:
Support the implementation of the people agenda and initiatives
Provide day-to-day advice on human capital matters.
Advise business leadership and cascade the structuring & re-organizational changes deeper into LOB areas to institutionalize the new organization into BAU
Support year-end compensation process by ensuring that baselines are accurate and synchronized (including joiners, leavers, transfers) with finance and/or business management, providing guidance on incentive compensation and salary planning as appropriate and supporting managers through compensation decisions
Support the performance and talent management cycle by partnering with leaders on an as-needed basis to handle succession planning needs and requirements, answer performance questions, issues and processes, supporting and providing guidance on the promotion process particularly during quarterly & end-of-year timing
Facilitate feedback processes and other employee input initiatives, e.g. action plans based on Employee Opinion Surveys, Pulse Checks, etc.
Support or participate in individualized development and coaching to managers and emerging leaders, as needed, and in partnership with the development team. This may include supporting action items that stem from leadership coaching provided by the aligned HRBP or an external coach
Be available to provide front-line support to managers for HR risk / controls initiatives
Provide project management support for HR-related initiatives being implemented within LOBs
Support cross-LOB and large scale initiatives
Work with management information systems (MIS) and reporting to understand trends and outliers, and facilitate fact based, metrics driven client decisions
Be a champion of HR process change. Analyze processes, data and trends to make recommendations to management team for continuous improvement
Partner with HR colleagues of all levels to drive efficiencies and leverage best practices
Ensure appropriate controls are in place and managed effectively for all critical HR processes
Lead and/or actively participate in HR projects, aligned to key identified HR priorities
Skills and Experiences
Deep understanding of the JPMorgan Chase & Co. organization and our HR function
Ability to navigate a global matrix organization and adopt global practices while balancing and considering the nuances and specific needs of the client
Knowledge of full range of people practices in a business setting: goal setting, performance assessment and improvement, compensation practices, talent review and talent management, workforce planning, reductions in force, manager development
Project management abilities including execution skills and end to end process improvement
Technically proficient in MS Office Suite - including Excel and PowerPoint
Ability to utilize critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause
Strong analytical, quantitative and technical skills that enable individual to leverage data to create HR strategies that support and drive business results
Must be able to work collaboratively and to develop strong, positive working relationships
Proven track record in objectively coaching employees and management through complex, difficult issues and mitigating risks
Exceptional judgment, demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast paced environment
Promote partnership by fostering a shared purpose, trust and teamwork across teams, businesses, functions, regions, and levels
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.