Essential Duties and Responsibilities:

The account manager serves as the operational program steward, advocate, and liaison between WEX and its partners. S/he is responsible for providing leadership for an evolving line of business and creating a strong relationship with the partner by successfully managing operations. S/he is responsible for problem-solving, responding to complex technical questions and situations, thorough and succinct communication to internal and external stakeholders, and facilitation of cross-functional work to support the partner.

ISSUE INVESTIGATION AND RESOLUTION:
Complex issue investigation and resolution, including but not limited to technical, products, servicing, electronic files, network, settlement, site, reporting and billing, and the communications management of such issues across broad internal stakeholder groups and external constituencies.

MAXIMIZE RELATIONSHIPS:
Relationship management by way of building and sustaining partner satisfaction with our card program partners. Working with the Sales Division client managers to maximize partner relationships and strategically grow programs. Advocating for partner needs and acting as the main point of contact for day to day operations, and coordinating communication between the partner and all functional areas within WEX. Building and maintaining productive relationships with internal stakeholders to facilitate issue resolution and improve results. Identify and serve up revenue growth opportunities.

REPORTING:
Facilitating development, management, and supervision of partner reporting, inclusive of settlement, tax, and other auxiliary reporting such as volume and performance tracking reports, customized reporting to support special circumstances, and scorecard, KPI, and dashboard reports to perform trend analysis and issue identification. Probing for deeper understanding of the client's need versus the request and strategically evaluate the best path for satisfying that need.

PROJECT MANAGEMENT:
Project management, including but not limited to acting as the SME resource in projects relating to partner card programs, inclusive of PMO development projects; playing a key role in new product initiatives and/or development projects through the SDLC process; creating innovative solutions to manual or special-handling processes; facilitating and promoting use of tools and/or services; and initiation, facilitation, and management of enhancements to card programs and the operational support thereof.