Job Description:

Front Desk / Customer Service Representative

Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. 

iFLY is a global company with 33 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development. 

 

We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply! 

 

CSR Day-to-Day: 

 - Safety requirements 

 - Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY 

 - Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner 

 - Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through 

 - Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule 

 

Ability to: 

 - Stand for about 8 hours a day while working on a point-of-sale system 

 - Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph 

 

What We are Looking For: 

 - Must be 18 years of age or older 

 - Weekend availability is required 

 - High school diploma or equivalent (required) 

 - Exceptional sales skills 

 - Exceptional customer-service skills 

 - Confidence in phone and face-to-face communication 

 - Ability to resolve conflicts, to multi-task, and to understand customer needs 

 - Friendly, upbeat, compassionate, and personable attitude 

 - Integrity, punctuality, and professional appearance 

 - Ability to work well within a team maintaining positive relationships 

 - Basic computer skills 

 

The Good Stuff: 

- Average hourly rate, including commissions - $18-20/hr. (base + commission) 

- Medical, dental, vision and supplemental plans for eligible employees 

- Paid time off (PTO) 

- Maternity/Paternity leave 

- Holiday pay options 

- 401k retirement investment with company match 

- Tuition reimbursement 

- Referral bonus program 

- Employee discount on retail merchandise and flight packages 

- Free flight time for employees and immediate family! 

All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team! 

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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