What does a Geek Squad Service Depot Supervisor do?

The Geek Squad Service Depot Supervisor is responsible for driving superior Client service and employee engagement in addition to goal setting, coaching, training and development of their team. They are responsible for overseeing the day-to-day needs of the team and Work In Progress (WIP) for the team.

• Coach, develop and train current team members to reach business metrics




• Assist with, schedules and time off requests




• Assist manager with performance feedback in one-on-one sessions and PAs




• Execute change management within the team as required




• Onboard and train new team members




• Track and report both individual and department productivity, quality and staffing levels and report progress/concerns




• Supervise the team's processes SOP compliance




• Initiate new program tracking and compliance with existing SOP's




• Make sound financial decisions in regards to waste, exceptions, junk outs as it relates to impacting local P&L




• Ensure Work In Progress (WIP) is managed and reviewed according to SOP




• Research new tools and develop new SOPs to continue growth




• Partner with peers to ensure all lines are managed consistently




• Provide vendor feedback to leadership




• Perform basic diagnosis, part install and QA




• Manage customer escalations

What are the Professional Requirements of a Geek Squad Service Depot Supervisor?

Basic Qualifications

• 1 year of leadership experience




• Basic understanding of computer/electronic components




• Able to stand/sit for long periods of time




• Able to multi-task in a fast pace environment




• Basic knowledge of Microsoft Office

Preferred Qualifications

• 6 months of experience using proprietary or other related systems




• Expert knowledge of company escalation processes




• Proficient knowledge of Microsoft Office




• Able to carry/lift/push/pull weight up to 25 lbs. with or without accommodation