Summary Solicits, negotiates, underwrites and coordinates the closing of residential, construction and commercial mortgage loans in compliance with the Bank's policies, procedures and related laws and regulations. Serves as the customer's guide through the mortgage process and ensures all documents and procedures are completed within the required time frames by performing the following duties.

Duties and Responsibilities include the following.

• Provides exceptional customer service by positive customer interaction and punctual responses to customer calls and inquiries.


• Maintains a thorough knowledge of all the products offered by the mortgage department.


• Effectively interviews the loan applicant to gather all of the essential information needed for application and educates the borrower on the steps of the mortgage process.


• Counsels the borrower regarding the best program for their particular needs.


• Ensures the integrity of the information submitted in the loan application process and completes all steps within the required time frame.


• Maintains contact with the applicant during the entire process to keep them updated and provides timely notice to borrower of any potential issues or additional information needed.


• Locks the loan with the investor while adhering to the investor guidelines to avoid having to pull the lock and ensures compliance with current loan program requirements.


• Communicates all disclosures per RESPA guidelines within the required time frame.


• Prices loans within mortgage department guidelines.


• Establishes community relationships by participating in Banking Center functions and supporting local organizations.


• Contacts borrower to inform them of the underwriting decision and to either deny the application or schedule the loan closing.


• Maintains consistentvolume of mortgage loans in pipeline. Consistently cleans that pipeline of adverse applications that are not active or should be declined for other reasons as accepted by HMDA guidelines.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Interpersonal Skills/Customer Service - Maintains confidentiality; Responds to requests for service and assistance; Meets commitments.

Oral and Written Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests.

Diversity and Ethics - Treats people with respect; Works ethically and with integrity.

Organizational Support and Strategic Thinking - Follows policies and procedures; Supports organization's goals and values; Benefits organization through outside activities; Analyzes market and competition.

Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality and Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

Adaptability, Initiative and Innovation - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Volunteers readily; Asks for and offers help when needed.

Attendance/Punctuality and Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) with a minimum two years mortgage lending experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word, Excel and PowerPoint. Ability to use basic office machines. Ability to learn bank-specific software such as MPC, IBS, ADP, etc.

Bank Culture/Customer Service Skills

Promotes the Bank's culture, including the support of our Brand promise and Core Values.

Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment The noise level in the work environment is usually quiet.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank's changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank's sole discretion.

Origin Bank is an equal opportunity employer and we do not discriminate in hiring or employment on the basis of race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information or any other basis protected by law.