Responsible for providing leadership, governance, industry expertise and best practices to our clients, client projects and the teams dedicated to serving them.
Primary Responsibilities
Serves as Program and/or Client Relationship Manager by:
Working with client and internal teams to understand the needs of the client and their projects
Developing client specific strategies that provide for the highest level of customer satisfaction and delivery of services
Establishing multiple tools for obtaining client feedback and gauging client satisfaction
Addressing client requests and concerns
Ensures team productivity and identifies opportunities for greater efficiencies and quality by:
Assigning therapeutic team members to new projects taking into consideration staff skill set and workload
Evaluating and monitoring study progress and workload of project management staff to ensure projects are on time and within budget; affecting change when necessary
Assisting Project Managers in communication with clients when deliverables are at risk
Working with senior management and directors when prioritization of deliverables is required for multiple projects
Assessing workload and management of potential global projects with applicable global staff
Interacting with various internal and external groups to facilitate successful project completion
Assessing and upgrading the service level of therapeutic team with suggestions on new tools, processes, procedures, etc.
Preparing daily/weekly/monthly metrics and reports
Performing functions of Project Manager when necessary
Keeping senior management advised of current issues
Performs supervisory functions by:
Communicating job expectations
Planning, monitoring and appraising job results
Coaching, counseling and disciplining staff
Identifying and developing key staff to eventually assume greater responsibility and growth within the company
Initiating, coordinating and enforcing systems, policies and procedures
Approving direct reports time sheets, requests for time off and/or overtime
Performing timely performance evaluations of direct reports
Coordinating and conducting new hire interviews; facilitating hiring decision
Training new hires on departmental processes and responsibilities
Working with Director, Clinical Project Management in the continued development, coordination and implementation of support functions, processes, training program and evaluation of same
Provides coaching and mentoring to assigned direct reports for projects by:
Establishing and clarifying expected behaviors, knowledge and proficiency level
Establishing clear communication requirements for keeping abreast of project progress and developments
Managing direct reports' assignments, delegating appropriate and challenging assignments to encourage growth, development and independence.
Providing instruction, positive models and opportunities for observation, encouraging questions to ensure understanding
Growing relationship by helping employees feel valued, appreciated and included in discussions
Support Business Development efforts:
Collaborating with BD Director in the development and presentation of company capabilities calls/meetings
Attending professional meeting(s) as Company representative
Delivering polished Investigator Meeting presentation projecting solid comprehension of project/protocol and company services
Manages assigned initiatives by:
Researching, evaluating and developing plan to manage assigned initiative
Communicating plan and developing related communication (e.g. key milestones, timelines, work instructions, manual, reference material)
Executing and reporting on plan progress
Keeping management abreast of issues
Maintains Quality Service and Departmental Standards by:
Reading, understanding and adhering to organizational Standard Operating Procedures ("SOP")
Establishing and enforcing departmental standards
Reviewing and updating company SOPs related to therapeutic team
Secondary Responsibilities
Contributes to team effort by:
Exploring new opportunities to add value to organization and departmental processes
Helping others to accomplish results
Performing other duties as assigned and deemed necessary
Maintains Technical Knowledge by:
Attending and participating in applicable company sponsored training
Qualifications:
Education:
Bachelor's degree in life sciences, pharmacy, nursing or equivalent required; Master's degree preferred
Experience:
Previous management or project experience in clinical development of investigational medications required
5-7 years clinical trials experience within a CRO or pharmaceutical research organization required; preferably in a project management related role.
Working knowledge of GCH, ICH guidelines and FDA regulations
Medical Imaging experience a plus
Experience working with computer software including Word, Excel, Access and Project preferred
Additional skill set:
Strong interpersonal and communication skills, both verbal and written
Strong organizational and leadership skills
Goal oriented
Ability to maintain professional and positive attitude
Working conditions:
Travel: 0-15%
Lifting: 0-15lbs
Other: Computer work for long periods of time
EEO Statement
Bioclinica is an equal opportunity employer. Bioclinica evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Communication, Delivery, Financial, Issue/Risk Management, Learning Agility, Mentorship, New Initiatives, Sales Growth, Sponsor/Internal Feedback, Team Player/ Contributor
