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Desktop Support at OST, Inc.

Posted in Other 30+ days ago.

Location: Newport, Rhode Island





Job Description:
































Position:





Desktop Support












Location:


Newport, RI




Job Id:



5857-RCAT 2


# of Openings:



1





OST, Inc. is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services.

The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.

Responsibilities


  • Software Installation and Testing - Test new applications, maintain the existing legacy program of record applications, utility, and other systems common-use software. Duties include: (a) provide technical support to all users and/or perform corrective functions necessary to correct software and systems failures, errors, and malfunctions; (b) perform routine operating system and application software installation and maintenance; (c) maintain existing database management systems applications; (d) provide installation support of vendor-supplied software fixes for operation and application software; and (e) provide one-on-one training for standard software products used at the command as required.

  • Technical Support - Provide hardware and communication-error diagnosis and preventive maintenance services, de-installation of unserviceable equipment, installation of spare equipment and software. Duties include: (a) troubleshoot equipment, identify problems areas and make in-house repairs or send and track progress of equipment under warranty to identified repair center; (b) ensure desktop, laptop and notebook computer systems are functioning properly and determine ways to improve operation and utilization; (c) set up custom operating configurations such as multiple drive and multiple operating system requirements commensurate with the needs of the customer; (d) provide over-the-phone "walk-through" troubleshooting, networking and software advice; (e) migrate existing workstation software while maintaining user profile and personalized configurations where applicable; and (f) install and test functionality of operating systems, menus and application software. The contractor shall work on special projects such as (a) perform cost benefit analysis; (b) database program development; and (c) technical writing for reports, briefings, standard operating procedures and configuration management documentation.

  • Network Support - Provide basic network hardware support, such as replacing concentrator modules, swapping network ports (at patch panel), and facilitating relocation of networked workstation.

  • Telecommunication Support - Prepare Telephone Service Requests (TSRs) for users, and provide necessary troubleshooting support for telephones and coordinate with Base Operating Support to solve problems and coordinate upgrades to telephone systems. Operation, call setup and training for video teleconferencing equipment including, remotely, throughout the command.

  • Computer Operations - Monitor environment, supply inventory, perform system restarts and system backups. Perform routine checks of assigned servers to include event and security logs and other standard checks as determined necessary for server administration.

  • System Security Support - Provide Network Security Officer support as directed by the Network Administrator or the command Information System Security Officer. Maintain the command inventory of all equipment to be used with the Command Contingency Plans (processor types, memory configuration, manufacturer, serial and plant accounting numbers, software version and license/registration numbers).

  • Administrative Support - Receive service calls for telephone and computer-related maintenance, troubleshooting and repair problems; prepare appropriate paperwork for all service calls (e.g., Telephone Service Requests, Help Desk Information Sheets, etc.). Participate in, and actively support system configuration management activities including full documentation as required.

Requirements (Years of experience, Education, Certifications):


  • Min. 2-3 years of experience.

  • CompTIA Security+ certification.

  • Proof of COVID 19 vaccination will be required at the time of offer

This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with an MS Word resume.

OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.








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