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Talent & Organizational Development Consultant at Blue Cross and Blue shield of Massachusetts, Inc.

Posted in Admin - Clerical 30+ days ago.

Location: Boston, Massachusetts

Job Description:

Ready to help us transform healthcare? Bring your true colors to blue.

Looking for a role that will make a big impact? We are looking for an energetic, creative, and agile person who is eager to make a difference and bring their unique talents and perspective to Blue Cross. This role is a core member of the Talent & Organizational Development team, which is responsible for talent programs and organizational effectiveness consulting across the company. Our team has an exciting mission to drive innovation and continuous re-engineering of our talent program delivery with a focus on Diversity, Equity, and Inclusion. The ideal candidate can empathize with others and drive change while being equally comfortable analyzing data to drive insights and recommendations.

Our talent programs include performance management, goal setting, succession planning, learning, and leadership development to name a few. We continuously look for opportunities to re-imagine these programs and connect with end users to ensure what we do drives value.

Organizational effectiveness consulting (in case you're wondering what this means) involves partnering with HR Business Partners and executive leaders to assess a division, department, or team's effectiveness. Sample engagements include organizational structure assessments, mission/vision/value proposition design, spans and layers analysis, and productivity analysis. Ultimately, many of these engagements support our people in trying new things or successfully navigating change.

What You'll Do:

  • Own the scoping, planning, and execution of assigned organizational consulting engagements

  • Plan and execute talent programs; assist in redesigning, refreshing, and reimagining such programs when appropriate

  • Conduct and summarize interviews and engage in other research methods to gather information

  • Complete quantitative and qualitative analyses to support project objectives, incorporating both internal and external data, e.g. market and industry benchmarks, as appropriate

  • Develop project deliverables with minimal supervision, including PowerPoint presentations, project plans/timelines, status reports, and communication plans, etc.; incorporate data visualizations into deliverables as needed

  • Develop engaging end-user materials and communications to support talent programs, such as user guides, video tutorials, and anything else your creativity can dream up!

  • Present updates, findings, and recommendations to internal project sponsors and other leaders and associates at all levels of the organization as needed for assigned projects

  • Facilitate meetings, workgroups, and training sessions as needed

What You'll Need:

  • 5+ years of relevant experience preferred (i.e. human resources, people operations, business process improvement, organizational assessments, change management, project management or related)

  • Knowledge and application of change management models, processes, and concepts

  • Strong written and verbal communication skills, including presentation skills, required

  • Strong quantitative analysis skills required

  • Advanced proficiency in Excel and PowerPoint

  • Bachelor's degree (or equivalent experience) required

  • Ability to work independently

  • Desire to learn; growth mindset

  • Proven ability to work in various project delivery scenarios -- may work independently on smaller projects, or as a member of a large, matrixed team

Minimum Education Requirements:

High school degree or equivalent required



Time Type

Full time

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19, or receiving an eworker exemption and/or accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.

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