Job Description:

Cloudera is looking for an exceptional passionate support engineer with strong distributed systems expertise to join our Escalation Specialist Team. This team is part of the Cloudera Support organization delivering best-in-class technical support to our elite global customers. The team consists of top-notch engineers, open-source contributors and committers with subject matter experts in various Cloudera product components to provide expert-level diagnostic analysis and deliver solutions to complex problems that warrant code level debugging. The team partners with Engineering teams on diagnosing/implementing solutions and with product management to constantly improve the quality and supportability of our products. The team constantly looks for ways to improve the efficiency of global support teams with innovative ideas, diagnostic methodologies, and tools.

This is an exciting opportunity to gain subject matter expertise across the components of the Hadoop ecosystem and deep understanding of real-time big data use cases at the world's largest deployments of Hadoop such as Cloudera Data Platform. These products provide a one-stop for all analytics workloads in unified data architecture, offering the possibility of deployment on hybrid and multi-cloud environments, which is the type of environment that large companies in the world are moving towards. This opportunity opens up a chance to contribute to Apache projects with the opportunity to become a committer.

Requirements:

• 5-6+ years of working experience in support, development, or sustaining projects.




• Hands-on experience in Java and thorough understanding in JVM internals, debugging, performance and monitoring tools




• Familiarity with source code management tools such as GIT, Maven etc;




• Working experience in Hadoop, SQL, or NoSQL databases.




• Good understanding of Linux Operating System, Networking, and environmental issues.




• Experience with containerization technology such as Docker and Kubernetes.




• Effective communication and collaboration skills.




• Good analytical and problem-solving skills.




• B.E/B.Tech or M.S. in Computer Science or equivalent experience

Big pluses:

• Experience with cloud technologies such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform.




• Working experience in Hadoop distributions such as CDH, HDP, etc




• Familiarity with other programming languages such as python, scala, etc;




• Recognized contributions to open source project