Job Description:

Our story

At Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com.

We are looking for an Operations Coordinator to join the team! The Operations Coordinator will perform tasks based on manager direction that support day-to day operations in one or more of the following functional areas: Transformation & Colleague Standards (Training, Resource Management, and Talent Acquisition & Development), Client Management Standards, Reporting & Collaboration and Delivery Standards & Governance in addition to other operational tasks. The Operations Coordinator will help to enhance processes and work to improve quality, productivity, and efficiency.

Responsibilities

• Perform and assist with daily operational tasks




• Analyze current processes in place and determine how to improve their efficiency and effectiveness.




• Work with team to inform and develop a strategy based on an evaluation of business needs.




• Communicate updates and plans with the operations team.




• Prepare and maintain relevant documentation on knowledge sharing platforms.




• Track relevant operational metrics.




• Identify issues and communicate with team members.




• Support management of training inventory in the Practice Areas in all geographies, including North America (NA), Europe, Middle East, & Africa (EMEA), and Asia-Pacific (APAC).




• Collaborate with team to determine appropriate content to centralize.




• Help develop and deliver the training program for new hires and managers.




• Update and maintain recorded training material.




• Present training material as needed.




• Work with team to update forecast resource needs globally, including number of resources, types, and talent required by month, over a 12-month period.




• Maintain headcount accuracy and support compensation planning/tracking.




• Assist in the placement and movement of internal staff to fill needs for projects and plan for anticipated needs.




• Report on open roles and availability of supported teams.

Required

• Demonstrated analysis and problem-solving skills




• Proven organizational skills; able to absorb inputs from various sources and synthesize into actionable steps




• Ability to navigate ambiguity and adapt to a changing business environment




• Strong verbal and written communication skills




• Ability to manage time between competing priorities




• Ability to have an open mind to new processes




• Detail-oriented




• Proficient in Microsoft Office; Word, Excel, PowerPoint, and Outlook




• Proficient in SharePoint

Preferred

• Bachelor's Degree in Human Resources, Business, Education, or relevant field of study OR equivalent work experience preferred




• Knowledge of Workday preferred




• Experience in technology projects/implementations (Training)




• General understanding of forecasting and modeling techniques (RM)

Education

• High school diploma or equivalent; associate or bachelor's degree a plus

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

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DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
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