Computer User Support Specialist

Job ID

2021-5923

Overview

For more than 30 years, NCI Information Systems has been a leading provider of digital transformation solutions and services to U.S. government agencies. With its Empower platform, NCI is at the forefront of implementing artificial intelligence (AI) solutions to solve the government's most complex mission challenges. Headquartered in Reston, Va., NCI is accelerating public sector AI adoption to create a government workforce that is exponentially more creative and productive. For more information, visit www.nciinc.com.

NCI takes very seriously its duty of care for protecting the health and welfare of our employees, our customers, and our communities. For that reason and in compliance with Executive Order 14042 on Ensuring Adequate COVID Safety Protocols for Federal Contractors, NCI has adopted a COVID-19 VACCINATION POLICY that requires all employees of NCI to be fully vaccinated against the COVID-19 virus by December 8, 2021, subject to accommodation for disability (including a medical condition) or a sincerely held religious belief. Vaccination (or an approved accommodation) will become a condition of employment as of that date. Employees and applicants may request an accommodation under Title I of the Americans with Disabilities Act (Medical Accommodation) or Title VII of the Civil Rights Act of 1964 (Religious Accommodation) by contacting Human Resources at accommodations@nciinc.com.

Responsibilities

NCI: As the Computer User Support Specialist, ( Computer Operator ), on the Ft. Polk Support Team at NCI, you will have the opportunity assist our team in the support of the US Army, and provide congenial customer service and in-depth technical systems support. This challenging position will require a vast array of technical and communication-skills to support the technical and customer-related activities. Additionally, this position will support a wide variety of other activities from operating system and application support to various hardware support activities in a fastpaced environment. In assuming this position, you will be a critical contributor to meeting NCI's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.

Highlights of Responsibilities:

Install, troubleshoot and configure computer workstations, monitors, laptops, printers, scanners and install and configure software packages, routine and emergency installation of patches, upgrades, antivirus software, anti-virus signature files and upgrades.
• Answer Help Desk phone as required, and provide technical information or make note of trouble call being reported.


• Input all trouble calls in Trouble Call tracking system, recommend closure of trouble call tickets when actions have been completed.


• Replace basic system components.


• Coordinate warranty replacement of components with vendors.


• Prepare computer equipment for shipping or turn-in including sanitizing hard drive, and palletizing equipment


• Support all computer labs to ensure all computers and printers are operational, to include loading paper and replacing printer cartridges.


• Use disk cloning equipment to restore hard drive contents


• Apply security upgrades and patches as instructed.


• Provide summaries of trouble calls that have been completed when requested.


• Provide updates to management personnel as necessary


• Assist in training lower level operators in operations procedures

Qualifications

Requirements:

• Active Secret security clearance.


• Security+


• Windows10 certification within 6 months of being hired.


• High School Diploma or equivalent related experience
  

• 2 - 7 Years job-related experience

About NCI

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

Need help finding the right job?

We can recommend jobs specifically for you!

Click here to get started.